Vice President, Digital Services Business Operations

The Digital Services Business Operations leader reports to the EVP & General Manager, Digital Services and is responsible for driving the operation of the BU strategy ensuring expected strategic outcomes are being met. They will prioritize and support the execution the DS BU roadmap.  They will lead the business review processes for business/strategic planning, developing OKR’s, budget and ROI for the DS BU.  They will work to ensure the optimization of the DS BU via end-to-end performance monitoring and optimization, through meaningful data, metrics, insights and reporting to proactively enable effective business decisions.  They will support scaled, technical projects through skilled program management functions for our most important workstreams.   They will align and interlock with key stakeholders across the organization to monitor and manage capital efficiency and capital management, drive alignment and collaboration of key strategic priorities, including potential M&A activity, and will strive to ensure we are working on the most strategic projects. They will lead a team to foster and drive operational excellence and a mindset of outcome-based planning and execution across the Digital Services BU.  

Responsibilities

• Ensure prioritization of key strategic initiatives via thorough business case development 

• Project/Program manage strategic and critical projects/products on behalf of the BU 

• Partner to define and measure project outcomes  

• Offer best in class, complex project management capabilities including strong cross functional alignment and interlock, defining and measuring project outcomes, delivering on project execution, managing budget and risks 

• Ensure optimization of the BU through end-to-end performance monitoring and metrics including methods and tools to help instrument the business resulting in faster and better business decisions 

• Provide predictive outcomes and invest or divest decisions through insights 

• Provide data, metrics, insights and reporting to proactively enable effective business decisions 

• Drive E2E capital efficiency and capital management and manage capital budget 

• Financials reconciliations, business metrics and P&L reporting in partnership with Finance 

• Product performance, use experience and customer adoption to understand quote to ordering, delivery, cost curves, margin, P&L impact  

• Sales and revenue predictions based on customer behavior, attach rate propensity, customer behavior, segmentation, buying potential, physical vs virtual portfolio implications 

• Cross-product/BU insights aggregation 

• Quarterly reporting preparation, cost reporting, product operational performance and customer experience product monitoring 

• Reporting Standards & Stewardship - Standardized reports & tools with validated data access, Data profiling – making sure that everyone speaks the same language of the data, Define role-based security, who can have access to what data, Data quality and integrity 

• Works to ensure efficient Business Operations product development 

• Lead necessary business simplification and enhancements to support Digital Services Business operations  

• Build an organization that is in service to and provides operational excellence the Digital Services BU 

• Leads a business Data & Analytics and Program Management team in support of the Digital Services key initiatives 

• Support the success of direct customers, resellers, and partners  

• Strategically evaluate and drive alignment and decision-making  

• Drives innovation among the teams, recognizes innovation, and helps communicate new ideas across teams in multiple global locations 

• Defines the expected financial, operational and customer experience performance and ensures these expectations 

Leadership Characteristics of the role: 

• Effective business leader who can build relationships across the organization and balance tradeoffs  

• Effective communicator with sufficient business acumen and operational experience to advise and influence the most senior executives across the company 

• Leadership capabilities to recruit talent and building a high-performing team 

• Ability to understand product and technology transformation embracing effective agile development and thinking 

• Deep background in business operations, technology, and industry trends 

• Customer focused and has a track record of providing business operations services with operational excellence  

• Ability to creatively solve problems with limited resources and input, comfortable operating in a fast-paced environment  

• Think out of the box and help break the barriers to unblock the challenges enabling the team to go fast 

• Be the inspirational leader who empowers teams 

• Leading team with the servant leadership with empathy 

Qualifications

• 15+ years of experience at a high growth tech company or technology-focused enterprise in business operations, data center infrastructure 

• Strong software, cloud, business and business operations experience

• Executive presence and demonstrated success building trusted relationships with senior stakeholders and influencing and collaborating in cross-functional environments 

• Demonstrated experience building a thriving culture aligned to Equinix values. 

• Master’s degree in Product Management, Business or Technology preferred 

The targeted pay range for this position in the following location is / locations are:

• San Francisco, CA / Bay Area:  $225,000 to $405,000

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

This position may be offered in other locations. Your recruiter can share more about the specific pay range for your preferred location during the hiring process.

NON-SALES ROLES

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Company benefits for the U.S. are subject to eligibility requirements and include Medical, TeleMedicine, Dental, Vision, Life and AD&D insurance, 401K, leave of absence and disability benefits, paid time off, holidays, and more.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com. Please provide your contact information and let us know how we can assist you.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. (Equal Opportunity / AA / Disabled / Veterans Employer (U.S.)).