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UX Research Manager

 

UX Research Manager

  • JR-126722
  • Frisco
  • Product
  • Full time
UX Research Manager

Equinix is the world’s digital infrastructure company, operating 240 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed. 

 

At Equinix, we help the world’s digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives. Our culture is based on collaboration and the growth and development of our teams.   

 

We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Summary: This role will be on the centralized DCX design & research team. DCX covers the user experience of teams that work inside our 220+ Data Centers; Technicians, Engineers, Security Officers, and Visitors. DCX also covers the experiences of those who are Incident Responders, Capacity Planners & DC Design and Construction teams. These users use custom applications on touch devices. It is an exciting opportunity to design and do research on 2D & 3D maps, and responsive mobile experiences. We have direct access to our users.

Responsibilities

User Research and Usability

  • Researches, designs, and proposes user research plans across a particular functional domain of responsibility

  • Determines user research methodologies to optimize data collection

  • Interacts with stakeholders to determine requirements and set expectations

  • Creates user scenarios and stories to coordinate with other teams

  • Leads user research sessions including on-site visits

  • Analyzes research results to inform design and development

  • Presents results to stakeholders

UX Strategy

  • Applies critical thinking to a variety of complex user problems, taking into account user needs, business objectives and technical constraints

  • Can act as an internal UX SME for other internal or third-party projects, to ensure design consistency and sharing of best practices

People Management

  • Accountable for the performance and results of direct reports

  • Responsible for:

  • the performance management of team members, including disciplinary actions and hire/fire recommendations

  • GPS process including assessments and Total Rewards allocations of direct reports

  • Talent development, including quarterly conversations, career pathways conversations and individual development/growth plans

  • Models the Equinix Culture and Values Resource and Budget Management

  • Works closely with Marketing Managers and Project Managers to track resource allocation and utilization for assigned projects

  • Decisions are guided by policies, procedures and business plan; receives guidance and oversight from his/her manager

  • Requests approvals for additional expenses outside of approved budget/headcount

  • Communicates budget estimates, and ensures team executes assigned projects within approved budgets

  • Manages and/or escalates issues, as needed Process/Policies/Standards

  • Creates/refines efficient processes, standards, and policies

  • Monitors violations, and designs a remediation plan to ensure adherence

Qualifications

  • 10+ years of hands-on experience preferred

  • Bachelor's degree preferred

  • Master’s degree in Human Factors, Ergonomics, Cognitive Psychology, HCI, Industrial Engineering, Perceptual Psychology, or a related field highly preferred

  • Experience in quantitative measuring of the user experience preferred

  • 2+ years experience directly managing, coaching, and developing full-time researchers preferred

  • Committed to being hands-on with UX research activities

  • Experience in hiring UX Researchers with various years of experience

  • Interested in understanding people who work in and around Data Centers around the world

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com.  Please provide your contact information and let us know how we can assist you. 

 

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability. 

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.