UX Research Manager

Responsibilities

User Research and Usability

• Researches, designs, and proposes user research plans across a particular functional domain of responsibility

• Determines user research methodologies to optimize data collection

• Interacts with stakeholders to determine requirements and set expectations

• Creates user scenarios and stories to coordinate with other teams

• Leads user research sessions including on-site visits

• Analyzes research results to inform design and development

• Presents results to stakeholders

UX Strategy

• Applies critical thinking to a variety of complex user problems, taking into account user needs, business objectives and technical constraints

• Can act as an internal UX SME for other internal or third-party projects, to ensure design consistency and sharing of best practices

People Management

• Accountable for the performance and results of direct reports

• Responsible for:

• the performance management of team members, including disciplinary actions and hire/fire recommendations

• GPS process including assessments and Total Rewards allocations of direct reports

• Talent development, including quarterly conversations, career pathways conversations and individual development/growth plans

• Models the Equinix Culture and Values Resource and Budget Management

• Works closely with Marketing Managers and Project Managers to track resource allocation and utilization for assigned projects

• Decisions are guided by policies, procedures and business plan; receives guidance and oversight from his/her manager

• Requests approvals for additional expenses outside of approved budget/headcount

• Communicates budget estimates, and ensures team executes assigned projects within approved budgets

• Manages and/or escalates issues, as needed Process/Policies/Standards

• Creates/refines efficient processes, standards, and policies

• Monitors violations, and designs a remediation plan to ensure adherence

Qualifications

• 10+ years of hands-on experience preferred

• Bachelor's degree preferred

• Master’s degree in Human Factors, Ergonomics, Cognitive Psychology, HCI, Industrial Engineering, Perceptual Psychology, or a related field highly preferred

• Experience in quantitative measuring of the user experience preferred

• 2+ years experience directly managing, coaching, and developing full-time researchers preferred

• Committed to being hands-on with UX research activities

• Experience in hiring UX Researchers with various years of experience

• Interested in understanding people who work in and around Data Centers around the world