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User Experience Manager

 

User Experience Manager

  • JR-126716
  • Remote
  • Bangalore
  • Product
  • Full time
User Experience Manager

Who are we? 

Equinix is the world’s digital infrastructure company, operating 210 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed. 

  

At Equinix, we help the world’s digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives. Our culture is based on collaboration and the growth and development of our teams.   

  

We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.  

 

About Equinix & Data Centers (IBXs)  

Founded in Silicon Valley in 1998 as a vendor-neutral multitenant data center, we chose a name that reflected our company’s focus on Equality, Neutrality, and Internet eXchange—Equinix. Equinix 101 Video (https://youtu.be/cEywrVOO3Oc) 

If you live in or visit a major metropolitan city (https://www.youtube.com/c/equinix/playlists?view=50&sort=dd&shelf_id=9), you have probably passed an Equinix Data Center. Today our 220+ data centers are in 60+ markets on five continents. Inside a Data Center, there are a variety of people working together to serve customers. Take a peek inside (https://youtu.be/li2gNzpFaD0

 

Data Center Experience (DCX) 

This role will be on the centralized DCX design & research team. DCX covers the user experience of teams that work inside our 220+ Data Centers. That includes Technicians, Engineers, Security Officers, and Visitors. DCX also covers the experiences of Incident Responders, Capacity Planners & DC Design and Construction teams. These users on custom applications on touch devices. It is an exciting opportunity to design and research for unique experiences such as 2D/3D maps, and responsive mobile experiences. We have direct access to our users. 

 
Responsibilities: 

 

UX Strategy 

  • Applies critical thinking to a variety of complex user problems, taking into account user needs, business objectives and technical constraints 

  • Can act as an internal UX SME for other internal or third-party projects, to ensure design consistency and sharing of best practices 

 

People Management 

  • Accountable for the performance and results of direct reports 

  • Responsible for: - the performance management of team members, including disciplinary actions and hire/fire recommendations - GPS process including assessments and Total Rewards allocations of direct reports - talent development, including quarterly conversations, career pathways conversations and individual development/growth plans · Models the Equinix Culture and Values" 

Resource and Budget Management 

  • Works closely with Marketing Managers and Project Managers to track resource allocation and utilization for assigned projects 

  • Decisions are guided by policies, procedures and business plan; receives guidance and oversight from his/her manager 

  • Requests approvals for additional expenses outside of approved budget/headcount 

  • Communicates budget estimates, and ensures team executes assigned projects within approved budgets 

  • Manages and/or escalates issues, as needed 

Process / Policies / Standards 

  • Creates/refines efficient processes, standards, and policies 

  • Monitors violations, and designs a remediation plan to ensure adherence 

 

Qualifications: 

  • 10+ years experience preferred 

  • Bachelor's degree preferred 

  • A portfolio of UX-focused work samples for web and mobile application. 

  • Experience building solutions that are comprised of many products and services. 

  • Experience with 2D, 3D Maps, and Robotics is a nice to have. 

  • Experience establishing Accessibility focus for products. 

  • Ability to communicate complex interaction concepts clearly and persuasively across different audiences and varying levels of the organization. 

  • Excellent communication, presentation, and analytical skills.  

  • A passion for design in enterprise healthcare, cloud, or data warehousing and analytics products. 

 
Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.​ 

 

 

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.