Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.
We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.
Equinix is looking for a hardworking Technical Sales Support Associate to join our Sales Support department.
Being part of the EMEA Sales Support Organisation our mission is to be the single point of contact for all pre-sales related requests and issues. In your role as TSSA (Technical Sales Support Associate) you will be acting as a project manager for all pre-sales activities. As a team, we are responsible for supervising and coordinating progress on all opportunity-related requests, such as legal agreements, quotes, and customer signatures. The TSSA is responsible for supporting the Sales Engineers on pre-sales system and process changes.
As our TSSA, you play a key role in project handling pre-sales activities and you work cross-functionally to tackle issues related to quotes, orders, and data. You are the pre-sales operations contact who coordinates tasks seamlessly behind the scenes. You are prioritising multiple deals across the EMEA region ensuring they conform to Equinix standards, making sure the scope and direction of each is on schedule. Additionally, where there is a policy, process tool or system change impacting the customer or Sales Engineer, the TSSA will make sure they are aware and help them through adoption.
What is the role about?
Gather info from Sales Engineers regarding scope and solution.
Work with Vendor quote team, or EIS (Equinix Infrastructure Services) project team for Pricing.
Support pre-sales operational activities for complex customer accounts or multi country deals (e.g., Majors, GAM, Network)
Assist with customer questions via email or phone
Bridging the gap between Sales, Sales Engineers and Hyperscale Team
Support Customers and Sales Engineers with creating, tracking status, and garnering escalated approvals for quotes. You also support for system functionality issues, quote complexity, knowledge/training, and high volume of quotes
Assist with New Customer set up
Provide live sales support for all system related questions and be the subject matter expertise for any system or process improvements (e.g., ECO enhancements)
Validate quoting info provided by customers/ Sales Engineers for non-standard quotes. Follow up directly with Sales Engineers on any clarifications or additional info required to accurately generate quote
Be in sync with the business, proactively flag deal constraints – Capacity, Product, Pricing
Follow up with customer on required documents and missing information
Handle quote signature and booking process
Ensure Customer PO compliance
Ensure any/all non-system-managed approvals are properly maintained before quotes or other legal documents are released to customers
Communicate optimally with a variety of departments within Equinix and function well within a team
BA/BS degree or equivalent experience, preferably in computer-related field
Extensive experience in Project Managing/ Quote Support / Customer Support Organization
Siebel, Salesforce, Excel expertise is a plus
Excellent organisational, communication and interpersonal skills, ability to expertly communicate and work well with all levels of internal and external customers
Strong attention to detail with a high degree of accuracy
Ability to prioritise multiple priorities, handle highly confidential information, and a self-starter demeanour
You have a customer service focus
The opportunity to leave your mark in a company that is growing quickly and still manages to keep a pioneer spirit. We offer you a competitive salary in return for your time and drive, sharing your knowledge and experience. You will be offered, a defined contribution pension plan, an annual bonus scheme, but overall an environment where you can thrive, grab opportunities and enjoy yourself whilst working.
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Equal Employment Opportunity:
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.
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