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Technical Account Manager (TAM) - Equinix Metal

 

Technical Account Manager (TAM) - Equinix Metal

  • JR-119645
  • Cedex
  • Amsterdam Z.O.
  • London
  • Sales
  • Full time
Technical Account Manager (TAM) - Equinix Metal

Equinix is the world’s digital infrastructure company. Digital leaders harness our trusted platform to bring together and interconnect the foundational infrastructure that powers their success. With Equinix Metal, we empower our customers with fully automated bare metal to access all the right places, partners, and possibilities they need to accelerate advantage.  

Equinix Metal is looking for a passionate cloud infrastructure expert for our Customer Success organization. As a Technical Account Manager, you will be the technical trusted advisor through your guidance and hands-on enablement to partner in the execution of their cloud strategy on bare metal infrastructure. 

  

As a Technical Account Manager, you will be responsible for maintaining a strong relationship with your customers technical team, developing and project managing customer success plans for continued growth, troubleshooting customer issues to determine the path to resolution, documenting knowledge articles and solution guides to help customers become more self-sufficient. To do this, you’ll need to draw upon your extensive experience with networking, systems administration, DevOps, cloud APIs, various sales & marketing tools, with a customer success mindset. 

  

This role requires technical, detailed organization, and communication skills including general troubleshooting; network performance testing; API and DevOps integrations; and a desire to engage with stakeholders across a variety of mediums — from live chat, Slack, and Zoom sessions. 

  

The ideal candidate will have a strong infrastructure and network background as well as a comfort and interest in cloud-native technologies such as Kubernetes.  You will join a collaborative, global and cross-functional organization that includes all aspects of customer engagement: Sales, Operations, Service Delivery, Developer Relations, and Product Marketing. 

  

Join us and play a key part in establishing Equinix at the forefront of developer-led infrastructure! 

This role is based in Europe and can be remote or based in one of our office locations. 

What You’ll Do: 

  • Act as primary interface for strategic customers on either a shared or dedicated basis via chat, email, and video conference. 
  • Develop intimate knowledge of customer workloads and key operational requirements. 
  • Hands-on troubleshooting of customer bare metal infrastructure to determine if issues are system specific or broader platform issues. 
  • Manage reporting to customer, including performance, SLAs, and sharing product roadmap. 
  • Work to resolve issues related to ongoing service, answer questions about customer infrastructure, and act as interface to L2/L3 support and operations teams. 
  • Responsible for the technical health of the customer, including helping to drive the use of new services and expansion of existing services. 

Who You Are: 

  • Minimum 3 years in a technical customer facing role. 
  • You have a background in (and passion for) physical and cloud infrastructure. 
  • You have deep (5+ years) experience with Linux, including L2 and L3 Networking. 
  • You are very familiar with different DevOps tools such as Ansible and Terraform. 
  • You have experience with various public and hybrid IaaS options (AWS, GCP, VMware) 
  • Team player with excellent consultative communication and negotiation skills, proven ability to work effectively with internal/external clients, vendors and consultants. 
  • Ability to make solid business decisions in a dynamic and fast-paced environment. 
  • Sets infrastructure strategy and can translate into measurable objectives that are tracked and well understood by members of the team. 

Our Core Values 

At Equinix we put customers at the center of everything, and we don’t compromise on our values:  

  • Open Your Heart, Open Your Mind  
  • Put We Before Me  
  • Speak Up, Step Up  
  • Keep Your Promises
  • Be an Energy Supplier 
  • Find a Better Way   
  • Serve Others  
  • Keep Growing  

Learn more about our purpose, culture, and values here

About Equinix Metal 

Equinix MetalTM is an automated, interconnected, low-latency bare metal-as-a-service, that is available in global locations across Platform Equinix®. We enable digital businesses to more quickly be at the center of the customers, suppliers, and partners with whom they want to connect. As part of Equinix, our mission is to protect, connect, and power the digital world with physical infrastructure that moves at software speed.  

Founded in 1998, Equinix is the world’s digital infrastructure company. Digital leaders harness our trusted platform to bring together and interconnect the foundational infrastructure that powers their success.  

Learn more

Equinix is an Equal Opportunity Employer 

We constantly strive to build an environment that allows our employees to do the best work of their lives. Our team works remotely in 10 countries across the globe. Equinix is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all backgrounds. We do not discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. 

Benefits 

Please note that benefits vary by country, so please do not hesitate to ask any questions.  

Accessibility and Accommodations 

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com .  Please provide your contact information and let us know how we can assist you. 

If you have specific needs during the process, please let us know if there's any way we can make the interview process better for you — we are happy to accommodate! 

Apply Now

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.