Person, Clothing, Face, Female, Sleeve, Woman, People, Long Sleeve, Portrait, Smile

Technical Account Manager 2 – Equinix Metal

 

Technical Account Manager 2 – Equinix Metal

  • JR-120614
  • Redwood City
  • Sales
  • Full time
Technical Account Manager 2 – Equinix Metal

Equinix is the world’s digital infrastructure company, operating 210 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. With Equinix Metal, customers can rapidly deploy automated single-tenant infrastructure and interact with 1,800+ networks and 2,900+ cloud and service providers. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed. 

At Equinix, we help the world’s digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives. Our culture is based on collaboration and the growth and development of our teams.

We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.


Equinix Metal is looking for a passionate cloud infrastructure expert for our Customer Success organization. As a Technical Account Manager, you will be the technical trusted advisor through your guidance and hands-on enablement to partner in the execution of their cloud strategy on bare metal infrastructure.   

As a Technical Account Manager, you will be responsible for maintaining a strong relationship with your customers technical team, developing and project managing customer success plans for continued growth, troubleshooting customer issues to determine the path to resolution, documenting knowledge articles and solution guides to help customers become more self-sufficient. To do this, you’ll need to draw upon your extensive experience with networking, systems administration, DevOps, cloud APIs, various sales & marketing tools, with a customer success mindset. 

  

As a Technical Account Manager, you will be responsible for maintaining a strong relationship with your customers technical team, developing and project managing customer success plans for continued growth, troubleshooting customer issues to determine the path to resolution, documenting knowledge articles and solution guides to help customers become more self-sufficient. To do this, you’ll need to draw upon your extensive experience with networking, systems administration, DevOps, cloud APIs, various sales & marketing tools, with a customer success mindset. 

  

This role requires technical, detailed organization, and communication skills including general troubleshooting; network performance testing; API and DevOps integrations; and a desire to engage with stakeholders across a variety of mediums — from live chat, Slack, and Zoom sessions. 

  

The ideal candidate will have a strong infrastructure and network background as well as a comfort and interest in cloud-native technologies such as Kubernetes.  You will join a collaborative, global and cross-functional organization that includes all aspects of customer engagement: Sales, Operations, Service Delivery, Developer Relations, and Product Marketing. 

  

Join us and play a key part in establishing Equinix at the forefront of developer-led infrastructure! This role is based in the Pacific Timezone and can be remote or based in one of our office locations. 

Responsibilities

  • Act as primary interface for strategic customers on either a shared or dedicated basis via chat, email, and video conference. 

  • Develop intimate knowledge of customer workloads and key operational requirements. 

  • Hands-on troubleshooting of customer bare metal infrastructure to determine if issues are system specific or broader platform issues. 

  • Manage reporting to customer, including performance, SLAs, and sharing product roadmap. 

  • Work to resolve issues related to ongoing service, answer questions about customer infrastructure, and act as interface to L2/L3 support and operations teams. 

  • Responsible for the technical health of the customer, including helping to drive the use of new services and expansion of existing services. 

Qualifications

  • Minimum 3 years in a technical customer facing role. 

  • You have a background in (and passion for) physical and cloud infrastructure. 

  • You have deep (5+ years) experience with Linux, including L2 and L3 Networking. 

  • You are very familiar with different DevOps tools such as Ansible and Terraform. 

  • You have experience with various public and hybrid IaaS options (AWS, GCP, VMware) 

  • Team player with excellent consultative communication and negotiation skills, proven ability to work effectively with internal/external clients, vendors and consultants. 

  • Ability to make solid business decisions in a dynamic and fast-paced environment. 

  • Sets infrastructure strategy and can translate into measurable objectives that are tracked and well understood by members of the team. 

We offer Medical, TeleMedicine, Dental, Vision, Life and AD&D insurance, 401K, Leave of absence & disability benefits, paid time off & holidays and more.  

In accordance with Colorado State Law (https://leg.colorado.gov/bills/sb19-085) the salary range for Colorado for this role is $96K- $130K per year with 15% bonus target.

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

Apply Now

Sign in with LinkedIn
Autofill my information with LinkedIn
Alert me about jobs like this

Not You?

You're now being redirected to the application website

Know someone who would be great for this job? Let them know here!

Fill in your details 

Not You?

Thank you

People Also Viewed

Senior Construction Project Manager

Regular JR-121054 Secaucus New Jersey United States Secaucus Construction Project Management Construction B5
Senior Construction Project ManagerEquinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bri...

Sr. Manager, Product Security

Regular JR-121262 Sunnyvale California United States Sunnyvale Product Software Architecture and Engineering Product M3
Sr. Manager, Product SecurityEquinix is the world’s digital infrastructure company, operating 210 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring toge...

Senior Solutions Architect (Full-stack & Cloud)

Regular JR-118495 Frisco Texas United States Frisco Enterprise Software Architecture and Engineering Information Technology T4
Senior Solutions Architect (Full-stack & Cloud)Equinix is the world’s digital infrastructure company, operating 210 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to s...

Techniker (m/w/d) für den operativen Rechenzentrumsbetrieb

Regular JR-121176 Munich Germany Munich IBX Technician Operations O3
Techniker (m/w/d) für den operativen RechenzentrumsbetriebArbeiten, wo das Internet zu Hause ist…Equinix verbindet weltweit mehr als 10.000 Unternehmen über eigene Hochleistungs-Rechenzentren und dem weltweit größten neutralen Netzwerkangebot. Als...

Estágio em Ciência de Dados

Intern JR-121125 Rio de Janeiro. Sao Paulo Rio de Janeiro. São Paulo Brazil Rio de Janeiro. Sao Paulo Intern Interns and Apprentices S1
Estágio em Ciência de Dados A Equinix é a empresa global de infraestrutura digital, operando mais de 200 data centers em todo o mundo e fornecendo interconexões para todas as principais nuvens e redes. As empresas precisam de um lugar para simplif...

Manager, Datacentre Operations

Regular JR-120770 London United Kingdom London IBX General Management Operations M2
Manager, Datacentre OperationsEquinix is the world’s digital infrastructure company, operating 200+ data centres across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring to...

Apply Now

Sign in with LinkedIn
Autofill my information with LinkedIn
Alert me about jobs like this

Not You?

You're now being redirected to the application website

Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.