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Supervisor, Data Center Customer Operations

 

Supervisor, Data Center Customer Operations

  • JR-130646
  • San Jose
  • Operations
  • Full time
Supervisor, Data Center Customer Operations

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary: Data Centers are considered Critical Facilities. This means that we support hospitals, laboratories, public safety centers. Simply put - We cannot go dark. In this crucial role, you will be responsible for troubleshoots and installs sophisticated circuits and performs custom installations.

Responsibilities

  • Provides immediate supervision to a unit or group of employees

  • Assigns, instructs, and supervises the team

  • Plans core duties for the team to complete

  • Ability to run and supervise a project team

  • Handles personnel compared to workload (could include support from other Data Center's)

  • Ensures staff are fully trained on current functional operational procedures, ticketing system operational procedures, and safety; ensures full compliance with quality assurance program

  • Troubleshooting and fault resolution of reported/detected faults by investigating the issue, identifying the cause and implementing the required fix

  • Summarizes the findings during the troubleshooting and produces Incident Reports for the customer

  • Performs troubleshooting and supports customers

  • Understands customer cabling requirements, performs site surveys, provides cost estimates to Sales and installation of new cables

  • Performs testing of cables before handing to customer

  • Leads, briefs, and teaches vendors for installation, testing, and labeling

  • Performs preventive maintenance to Data Center equipment to prevent faults from occurring

  • Prioritizes multiple projects and assists in designating work to team

  • Extensive knowledge in network and equipment platforms, systems, and circuits

Qualifications

  • A minimum of 5 years of related experience in a critical facility

  • A Bachelor’s degree, or equivalent work experience.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com. Please provide your contact information and let us know how we can assist you. 

 

Learn more about Equinix: 

Stay connected: LinkedIn , YouTube , Facebook , Twitter  

 

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability. 

View additional Equal Employment Opportunity information here.

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.