Supervisor, Data Center Customer Operations

Equinix is the world’s digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000 cloud and IT service providers in 32 countries spanning six continents.  

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Summary

Provides immediate supervision to a unit or group of employees. Assigns tasks and monitors work at frequent intervals. Maintains schedules and workflow of the team. 

Responsibilities

Leadership

• · Provides immediate supervision to a unit or group of employees
• · Assigns, instructs, and supervises the team
• · Plans core duties for the team to complete
• · Ability to manage and supervise a project team
• · Manages personnel compared to workload (could include support from other Data Centers)
• · Ensures staff are fully trained on current functional operational procedures, ticketing system operational procedures, and safety; ensures full compliance with quality assurance program

Systems Support

• · Troubleshooting and fault resolution of reported/detected faults by investigating the issue, identifying the cause and implementing the required fix
• · Summarizes the findings during the troubleshooting and produces Incident Reports for the customer
• · Performs troubleshooting and supports customers

Installation

• · Understands customer cabling requirements, performs site surveys, provides cost estimates to Sales and installation of new cables
• · Performs testing of cables before handing to customer

Vendor Management

• · Manages, briefs, and instructs vendors for installation, testing, and labeling 

Maintenance

• · Performs preventive maintenance to Data Center equipment to prevent faults from occurring

Project Management

• · Handles multiple projects and assists in designating work to team

Technical Expertise

• · Extensive knowledge in network and equipment platforms, systems, and circuits

Das wünschen wir uns:

• Abgeschlossene technische Ausbildung im Elektrobereich
• Bereitschaft zur Schichtarbeit und Rufbereitschaft
• Teamgeist, Verantwortungs- und Qualitätsbewusstsein
• Selbständige und sorgfältige Arbeitsweise
• Gute Deutsch- und Englischkenntnisse
• Hohes Engagement und eine kundenorientierte Einstellung runden Ihr Profil ab
• Erfahrung im Team Management

Das bieten wir dir:

• Ein unbefristetes Arbeitsverhältnis
• Jährlicher Bonusplan
• 30 Tage Urlaub im Jahr
• Freizeitausgleich oder Bezahlung von Überstunden
• Vermögenswirksame Leistungen und eine betriebliche Altersvorsorge
• Zuschuss zur Nutzung von öffentlichen Verkehrsmitteln und der Mittagsmahlzeit
• Anteilige Übernahme der Beiträge im Fitnessstudio oder Sportverein
• JobRad
• Firmeninternes Aktienprogramm
• Sportevents und Firmenveranstaltungen
• Arbeitskleidung
• Tolle Kollegen und eine Unternehmenskultur, in der es Spaß macht, Kraft und Initiative einzubringen

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.