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Sr Manager, Customer Project Management

 

Sr Manager, Customer Project Management

  • JR-124069
  • Remote
  • Redwood City
  • Project and Program Management
  • Full time
Sr Manager, Customer Project Management

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed. 

 

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.   

 

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.  

Job Summary: The Customer Project Management organization is focused on ensuring the satisfaction of the customer base through effective and timely service delivery of our products and services with the intent to meet or exceed customer expectations. This Sr. Manager role is responsible for leading a highly effective team in the performance of their daily duties. The candidate should have a mixture of experience as a people manager with technical background in the colocation, service delivery and project management functions. A highly effective and professional communicator with the ability to navigate difficult conversations with both external and internal customers.     

Responsibilities

People Management

  • Provides management and leadership across the team to ensure the team's growth is in alignment with business needs

  • Sets goals for immediate team members

Planning

  • Ensures planning and process standards are reviewed and improved as required to meet customer expectations.

  • Anticipates areas for continuous improvement and lessons learned and leads the team on closing gaps

  • Responsible for strategy of department and growth plans


Stakeholder Management

  • Where required will advise the team on stakeholder management

  • Seeks opportunities to build effective stakeholder relationships on behalf of the team

  • Encourages feedback and develops stakeholder knowledge of function and manages expectations


Communications

  • Responsible for a team who has multiple and broad communication responsibilities

  • Challenges the team and others on finding a balance between effective communications whilst pragmatic with volume, frequency and/or content


Risk Management

  • Is the highest level escalation point within the team for complex issues

  • Challenges the team to ensure lateral thinking and information is fully analyzed to achieve resolution

  • Where necessary may refer and escalate outside of the immediate team


Project/Program Delivery

  • Leads the team responsible for delivery of products and services with a focus on customer satisfaction


Resource Management (people, finances etc.)

  • Ensures KPI's are in place for the team which are appropriate for the needs of the function and its stakeholders including financial targets and goals

  • Accountable for resource planning (people, finances etc.) across the team


Project and Program Management Frameworks

  • Effectively communicates project management methodology and its application to customer solutions

Qualifications

  • 15+ years experience preferred

  • Diploma to a Bachelor's Degree preferred

  • ​Bi-lingual Spanish speaker preferred

We offer Medical, TeleMedicine, Dental, Vision, Life and AD&D insurance, 401K, Leave of absence & disability benefits, paid time off & holidays and more. 

In accordance with Colorado State Law (https://leg.colorado.gov/bills/sb19-085) the salary range for Colorado for this role is $116,000 – $163,000 per year with 25% bonus target. 

At Equinix, we’re tasked with leading in the communities we serve — and doing our part to help keep our communities and our teams safe. Our #IamSafeIBelongIMatter culture transcends and informs all we do. In alignment with our culture, as well as our status as a U.S. federal contractor, as of December 8, 2021, Equinix will be mandating all US-based employees to be fully vaccinated for COVID-19. If you are unable to get a vaccine due to a medical condition, or sincerely held religious belief, Equinix will consider exemption requests as an accommodation. 

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability. 

Visit our Career page here to understand about Equinix COVID-19 Vaccine Policy.

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.