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Sr. Customer Engineer

 

Sr. Customer Engineer

  • JR-131031
  • Warsaw
  • Madrid
  • Customer Success
  • Full time
Sr. Customer Engineer

Equinix is the world’s digital infrastructure company, providing services to interconnect all the key clouds and networks operating 240+ data centers across the globe.

Businesses nowadays need one place to simplify and bring together fragmented, complex solutions that span private and public cloud environments. With Equinix Metal, customers can rapidly deploy automated single-tenant infrastructure and interact with 2,000+ networks and 3,000 cloud and service providers. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

At Equinix, we help the world’s digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives. Our culture is based on collaboration and the growth and development of our teams.

We thrive on solving challenging problems and give our employees opportunities to hone new skills, try new approaches as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary

The Senior Customer Engineer you will be a key member of our global customer facing team, helping SysAdmins, Site Reliability Engineers, and Network experts drive outcomes using our platform. 

 

As a technical partner to our customers, you'll help them to accelerate their efforts in building solutions on top of Equinix Metal.  To do this, you’ll need to draw upon your extensive experience with networking, systems administration, DevOps and cloud API’s.  

 

  You will be joining a collaborative, global and cross functional organization that includes all aspects of customer engagement: Technical Account Management, Developer Relations, Product Marketing, Brand Experience and Digital Marketing.   

 

Join us and play a key part in establishing Equinix at the forefront of developer-led infrastructure! 

  

Responsibilities

 As a Senior Customer Engineer you will  

  • Be responsible for providing technical support to Equinix Digital Services customers through a variety of tools such as email/tickets, Live Chat, Slack, Zoom

  • Provide support to new and existing customers, including queue sanitation, ticket triaging, troubleshooting and resolution 

  • Support customers and operations team members by following lead incident management protocols

  • Provide content and edits to our public facing documentation, including technical guides

  • Provide content and edits to internal documentation to support Standard Operating Procedures (SOPs), team training and employee on-boarding

  

Qualifications

This role requires both technical and communication skills including general troubleshooting; network performance testing; API and DevOps ; and a desire to engage with stakeholders across a variety of mediums — from live chat and Slack, to our ticketing system or Zoom sessions. 

The ideal candidate will have a strong infrastructure background as well as comfort and interest in cloud native technologies such as Kubernetes.

  • Background in (and passion for) physical and cloud infrastructure
  • Extensive experience in incident management
  • Familiarity with different DevOps tools such as Ansible and Terraform
  • Experience with various public and hybrid clouds (AWS, GCP, Openstack) 
  • Deep and proven experience with Linux, including L2 Networking
  • Problem solving skills in helping people succeed by finding solutions to difficult technical challenges
  • Excellent communication skills (written and spoken English)
  • Will to work on rotational shifts (day time) that can include holidays

 

 

  

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

View additional Equal Employment Opportunity information here.

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.