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ServiceNow Technical Manager (Support)

 

ServiceNow Technical Manager (Support)

  • JR-124723
  • Bangalore
  • Information Technology
  • Full time
ServiceNow Technical Manager (Support)

Who are we? 

Equinix is the world’s digital infrastructure company, operating 210 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

At Equinix, we help the world’s digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives. Our culture is based on collaboration and the growth and development of our teams. 

We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Summary:

We are looking for a strong leader with extensive experience in ServiceNow platform who will be responsible to manage ServiceNow support and administration process. Ideal person is who has passion with ServiceNow, a problem solver and an expert communicator

What you will be doing

  • Responsible to for manage end-to-end application support with ServiceNow

  • Manages stakeholders, works with cross functional teams

  • Manages support planning, reporting, escalations

  • Builds and maintain standard on effective application support

  • Works effectively with business stakeholder and partners

  • Proposes and implements various support model, optimize existing model as needed

  • Manages DevOps and CI-CD Pipeline

  • Attends and engages in scrum meetings

  • Manages a team of 5 to 10 people, responsible for team KPI and OKR

  • Reviews, analyzes, and gives feedback on designs

  • Proposes effective methods and solutions to improvement, optimize ServiceNow

  • Conducts design reviews, provide technical leadership

  • Follows and proposes design and coding standards and processes

  • Maintain standard, process, and documentation

Qualifications and Experience

  • Bachelor's/Master’s Degree in Computer Science or Technology or equivalent field

  • 10 + years of on overall experience in IT Industry

  • 5 + years of hands-on design and development experience in ServiceNow

  • Proven experience to lead or manage a team of 5 + people

  • Strong knowledge and experience in ServiceNow ITSM, CSM, ServiceNow Portal

  • Strong experience in designing and implementing complex, multi-tier, multi-tenant, end-to-end solutions

  • Working knowledge of various ServiceNow/ ITIL Modules like ITOM, CMDB, Analytics etc.  

  • Strong experience to understand, build complex integrations with ServiceNow

  • Experience with PowerShell, JSON, REST and SOAP, business rules, script includes, client scripts, UI pages. ServiceNow Portal, widget, AngularJS, JavaScript, ServiceNow workflow

  • Strong experience with MID server, web services

  • Experience with ServiceNow development, administration, and configurations

  • Strong knowledge and understanding in Agile, DevOps implementations

  • Preferred – ServiceNow certified, ITIL professionals

  • Strong communication, analytical and interpersonal skills

  • Strong leadership skills with the ability to lead assignments and mentor others.  

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.