Senior User Experience Researcher

Who are we? 

Equinix is the world’s digital infrastructure company, operating 210 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed. 

At Equinix, we help the world’s digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives. Our culture is based on collaboration and the growth and development of our teams.   

We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.  

About Equinix & Data Centers (IBXs)  

Founded in Silicon Valley in 1998 as a vendor-neutral multitenant data center, we chose a name that reflected our company’s focus on Equality, Neutrality, and Internet eXchange—Equinix. Equinix 101 Video (https://youtu.be/cEywrVOO3Oc) 

If you live in or visit a major metropolitan city (https://www.youtube.com/c/equinix/playlists?view=50&sort=dd&shelf_id=9), you have probably passed an Equinix Data Center. Today our 220+ data centers are in 60+ markets on five continents. Inside a Data Center, there are a variety of people working together to serve customers. Take a peek inside (https://youtu.be/li2gNzpFaD0) 

Data Center Experience (DCX) 

This role will be on the centralized DCX design & research team. DCX covers the user experience of teams that work inside our 220+ Data Centers. That includes Technicians, Engineers, Security Officers, and Visitors. DCX also covers the experiences of Incident Responders, Capacity Planners & DC Design and Construction teams. These users on custom applications on touch devices. It is an exciting opportunity to design and research for unique experiences such as 2D/3D maps, and responsive mobile experiences. We have direct access to our users. 

Job Summary 

As a Senior UX Researcher, you will have the opportunity to employ the wide range of research methodologies including explorative and formative, moderated and unmoderated, qualitative and quantitative. 

The successful candidate will need to think strategically and draw prioritized and valid insights from study data distilling it into coherent point-of-view and actionable recommendations. 
 
You will need to demonstrate your talent for effective storytelling, delivered in a way that is valid, unbiased, easy to understand and results with energizing the team and inspiring action. 
 
Critical skills for this role also include ability to set up, run and fine tune processes of quick, iterative user research study cadence bringing actionable and fast user insight to the team. 
 
Most importantly, you will need to be a passionate advocate for users and able to demonstrate how User Research leads to measurable business value through diligent impact tracking and documentation. 

 
Responsibilities: