Senior Technical Product Manager, Data Center Services, IBX SmartView

Equinix is the world’s digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

At Equinix, we help the world’s digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives. Our culture is based on collaboration and the growth and development of our teams.  

We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary

To help develop these capabilities, the Equinix Power & Sustainability Product Management team is looking for an experienced Senior Technical Product Manager with a track record of leading engineering scrum teams and delivering customer-centric automation and IoT services and capabilities. This is an opportunity to help define and advance how enterprises around the world observe, orchestrate, and interact with next-generation data center infrastructure.

The role requires someone responsible for ensuring stakeholder needs and use cases are deeply understood, translated into functional and technical specifications, and managed through a development life cycle from start to finish. You will serve as an Agile coach and work closely with a diverse set of internal and external stakeholders, building and managing relationships and product roadmaps. A strong understanding of product development, relationship management skills, and experience developing colocation and IoT products in a high-technology, dynamic environment is crucial to your success. 

Responsibilities

Technical Product Management

• Lead engineering scrum teams tasked with delivering world-class digital infrastructure experiences and APIs

• Play a leading role in formulating product strategy, collaborating with key stakeholders, and execute on the committed roadmap

• Partner with and deeply listen to customers, sales and operations teams, and other stakeholders to identify unmet needs and new use cases

• Be comfortable and effective in working in a fast-paced, collaborative, matrixed environment, and work closely with customers, partners, and internal stakeholders

• Validate ideas with customers before, during, and after development

• Manage the backlog: Help prioritize items to move forward among many candidates based on an analysis of the business opportunity vs. level of effort. Bring a rigorous and strategic mindset to evaluating and prioritizing competing requirements, including features, bugs, and tech debt

• Work with Product Managers to define good confidence release deliverables for any given release

• Lead definition of allowable configurations, test cases and execute UAT

• Lead triage of issues across UAT cycles and manage defect resolution

• Serve as the subject matter expert and evangelist for the product

• Identify improvements to existing product processes; develops a strong understanding of processes and technology

• Work with the User Experience teams and facilitate the development of User Interface workflows aligned with functional objectives

• Complete ad-hoc assignments that assist in the development of product strategy and roadmap

• Understand the business value and verify that the team delivers business value

• Design product training curriculum; participate in cross-functional training and meetings

• Define metrics that will be used to inform product success and drive UX improvements

• Collaborate with product engineering, network architects, network deployment, and service delivery teams to roll out new offers, releases, and markets

• Manage stakeholder expectations within and/or across functions

• Evaluate incoming product-related issues from internal and external customers to determine the severity and response

• Triage production software issues and follow up with cross-functional teams until fixes are tested and deployed

Team Leadership

• Be a model for Equinix Culture and Values

• Lead the Product Ownership function, including planning, initiative development, deployment, and Production Support

• Develop and maintain relationships with cross-functional stakeholders to align priorities and effectively manage expectations

• Build and maintain healthy relationships at all levels of the organization - evangelizing the team, aligning on common goals, and creating a shared vision  

Qualifications

• A Bachelor’s degree in engineering, computer science, or a related technical field (or equivalent) 

• Proven 7 years of experience as a Technical Product Manager or a Software Engineer

• Experience with IoT technology and/or hardware/firmware integration preferred

• API development experience and ability to extend the API into the platform and product

• Strategic thinking with a clear understanding of levers that drive modern SaaS offerings

• Trained in Agile development methodology with experience as product owner/backlog owner

• Experience with and ability to work with a global team across Europe, APAC, and AMER time zones

• Excellent organizational and analytical skills with strong technical abilities and extreme attention to detail, and ability to self-audit work

• Ability to deliver high-quality results in a fast-paced, dynamic environment with competing priorities

• The ideal candidate will be a highly motivated proactive contributor and subject matter expert on the product. Familiarity with business issues or the ability to quickly learn

• Excellent verbal and written communication skills; presentation, customer service, business, and negotiation skills

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.