Senior Technical Instructional Designer

Equinix is the world’s digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000 cloud and IT service providers in 32 countries spanning six continents.  

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success. 

Job Summary

The Sr. Technical Instructional Designer will be responsible for assessing, designing and developing enablement and training solutions that provide foundational and advanced knowledge, industry expertise and technical skills for field technical sales roles and our revenue organization.

The individual in this role will work with the target audience, business stakeholders and subject-matter experts to define enablement objectives. They will then use these insights and requirements to develop technical content and build learning solutions that are audience and technical-relevant, practical and scalable.

This is someone who is passionate about working with technical sales and/or technical related audiences, effective at building relationships, and adept at synthesizing large amounts of complex information to make it simple and actionable.

This position is an individual contributor role and will report to the Sr. Manager, GTM Readiness Instructional Design team.

Responsibilities

• Engage the field technical sales team and business stakeholders to identify knowledge, skill and systems enablement requirements for technical sales

• Leverage information gained through needs analysis to recommend, design, develop and implement engaging, informative and visually compelling learning experiences, including online learning, instructor led training, virtual training, job aids, instructional videos, audio/video scripts and role play exercises

• Collaborate with SMEs to develop and review the enablement and training content and proactively identify additional expert resources who can address content gaps

• Develop knowledge assessments, certification exams, and programs to measure participant learning and application

• Measure and assess the effectiveness of enablement and training solutions to inform future program requirements and identify areas where additional learning and reinforcement are required

• Actively review and evaluate the enablement and training solutions library to determine when content needs to be updated, replaced or retired

• Conduct training pilots, as well as train-the-trainer sessions, as needed

• Constantly seek to evolve and refine the enablement and training solutions strategy

Qualifications

• 7+ years’ experience scoping, planning, designing, developing, and implementing effective technical sales for a technology company

• Experience working directly with technical sales, and direct sales to understand their learning needs, vet content, and gather closed loop feedback

• Consultative approach and proven track record of effective collaboration and influence at all levels of an organization, with ability to achieve goals in a fast-paced and continuously evolving environment

• Ability to work in and manage ambiguity, including dealing with issues that do not always have a process, system, or solution in place

• Exceptional written and verbal communication skills

• Strong program management skills

• Experience using content development tools including Articulate 360, SnagIt and Camtasia

• Proactive, self-directed and results-oriented

• Some technical knowledge and content development a plus

• Bachelor’s degree, or equivalent

The targeted pay range for this position in the following location is / locations are:

• San Francisco, CA / Bay Area:  $106,000 to $188,000

• California (Non-SF/Bay Area), Connecticut, Maryland, New York, New Jersey, Washington state:  $98,000 to $175,000

• Colorado, Nevada, Rhode Island:  $89,000 to $159,000

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

This position may be offered in other locations. Your recruiter can share more about the specific pay range for your preferred location during the hiring process.

SALES ROLES
The targeted pay range displayed reflects On-Target Earnings or OTE, which is base pay plus commissions, and does not include equity or benefits. Equity may be offered depending on the position.

As an employee, you become important to Equinix’s success. To help you achieve professional and personal goals, we provide competitive compensation and benefits programs that include a blend of rewards to attract, motivate, recognize, and retain talented people like you. We offer you key rewards including base pay and incentive pay, benefits for health and wellness, retirement plans for your future, and recognition programs. We’re committed to our employees by providing ongoing dialogue, education and resources that enable you to thrive and make informed decisions at each life stage.
 

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com. Please provide your contact information and let us know how we can assist you.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.  (Equal Opportunity / AA / Disabled / Veterans Employer (U.S.)).