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Senior Supervisor, Customer Operations - Datacentre

 

Senior Supervisor, Customer Operations - Datacentre

  • JR-129171
  • Frankfurt
  • Operations
  • Full time
Senior Supervisor, Customer Operations - Datacentre

Who are we?

Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed. 

We are a fast-growing global company with 70+ consecutive quarters of consistent growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of over 10,000 companies, including 2000+ networks and 3000 cloud and IT service providers in 31 countries spanning six continents. 

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Responsibilities

Team Management
· Supervises team's emergency duties, coordinating installations and delivery schedules to the timescales required to ensure optimal performance of the IBXs

Technical Support
· Supports the technical operations team and client base on technical issues when required

System Support
· Ensures team members are working within the system per the operational requirements, escalating issues to the manager

Facilities Management
· Coordinates with local suppliers and keeps servicing records to ensure that datacenter infrastructure is properly maintained

Budgeting
· Assists in drafting proposals for datacenter infrastructure improvements which require capital expenditure approval

Reporting
· Provides routine status reports on datacenter performance

Standards
· Accountable and responsible for adherence to and evolution of global standards

 Why should you apply?

  • Competitive salary
  • Yearly bonus plan
  • A permanent employment contract
  • 30 days holiday plus bank holidays, with the opportunity to purchase more (pro rata for shift positions)
  • Investment: Employee Stock Purchase Plan and Company Pension Plan
  • Excellent growth and advancement opportunities
  • Great colleagues and a corporate culture where it is fun to contribute energy and initiative

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.