Person, Clothing, Face, Female, Sleeve, Woman, People, Long Sleeve, Portrait, Smile

Senior/Staff Network Service Engineer

 

Senior/Staff Network Service Engineer

  • JR-123389
  • Singapore
  • Information Technology
  • Full time
Senior/Staff Network Service Engineer

Who are we?

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

 

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.  

 

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Summary:
Responsible for: network design and planning, capacity management, vendor evaluation, activation and deactivation of customer services, troubleshooting and fault resolution of reported and detected faults, performing effective maintenance to the equipment to prevent faults from occurring, procurement and installation of equipment for expansion and new services.

Responsibilities
Deployment

  • Deploys new hardware (single-vendor) per the documented guidelines
  • Engages with GNA in validation of new hardware
  • Conducts NOC training and performs RMA actions
  • Engages in port and device and customer migrations
  • Performs network tools and new features deployments
  • Responsible for new feature enablement


Product Development Lifecycle Engagements

  • Requirement Phase: Provides feedback as the voice of the customer to the product and development communities, based on customer queries and trouble-tickets
  • Test Phase: Participates in SIT and UAT new feature testing, as well as network device testing
  • Performs comprehensive testing and identifies key customer issues
  • Sustaining Phase: Trains and transitions from deployment teams during deployment activities
  • Manages and sustains the deployments with a goal to deliver to the highest levels of customer satisfaction on Equinix products


Service Delivery

  • Performs network service fulfillment for quote to cash transactional tickets for all network and datacenter products (Interconnections, DCIM etc.)
  • Ensures successful fulfillment of the Software triggered provisioning (e.g. VC's and RI's)
  • Reviews the metrics and identifies opportunities to improve the efficiency of the fulfillment (per customer and per transaction)


Innovations

  • Participates in events like Sparkathon to trigger innovation in process and products
  • Uses the shared lab setups to practice the exercises published by the NetOps Technical Leadership team
  • Participates in Simian Army based Tech drills focused on driving service excellence targeting a (break, learn, fix, resume) exercises on lab setups
  • Engages in creating automations to perform these drills (Chaos monkey equivalent)


Qualifications

  • Minimum 5 years relevant experience in networking and deployment
  • Bachelor's Degree
  • Preferably with CCNP or equivalent

Visit our Career page here to understand about Equinix COVID-19 Vaccine Policy.

Apply Now

Sign in with LinkedIn
Autofill my information with LinkedIn
Alert me about jobs like this

Not You?

You're now being redirected to the application website

Know someone who would be great for this job? Let them know here!

Fill in your details 

Not You?

Thank you

People Also Viewed

Senior Data Center Technician IV

Regular JR-124505 Santa Clara California United States Santa Clara IBX Technician Operations O4
Senior Data Center Technician IV Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring...

Data Center Warehouse Specialist III

Regular JR-124442 Dallas Texas United States Dallas IBX Warehouse Support Operations S3
Data Center Warehouse Specialist III Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and b...

Tax Analyst

Regular JR-124452 Redwood City. Frisco California. Texas United States Redwood City. Frisco Tax Finance B2
Tax Analyst Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmente...

Recruiter (Contract)

Regular JR-120150 Burnaby. Toronto. Phoenix. Chicago. Seattle British Columbia. Ontario. Arizona. Illinois. Washington Canada. United States Burnaby. Toronto. Phoenix. Chicago. Seattle Talent Acquisition Human Resources B3
Recruiter (Contract) Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fr...

InfoSec Governance, Risk, and Compliance Intern

Intern JR-124324 Redwood City California United States Redwood City Intern Interns and Apprentices S1
InfoSec Governance, Risk, and Compliance Intern Who we are  Equinix is the world’s digital infrastructure company—and Forbes has named us one of the Fastest-Growing Technology Companies in America. We fast-track our customers’ digital advantage—a...

Customer Success Manager - Global Accounts

Regular JR-124454 Querétaro Mexico Querétaro Customer Success Management Customer Success B3
Customer Success Manager - Global Accounts Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify...

Apply Now

Sign in with LinkedIn
Autofill my information with LinkedIn
Alert me about jobs like this

Not You?

You're now being redirected to the application website

Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.