Person, Clothing, Shoe, Female, People, Dress, Woman, Jeans, Sleeve, Long Sleeve

Senior Sales Support Associate

 

Senior Sales Support Associate

  • JR-129987
  • Enschede
  • Sales
  • Full time
Senior Sales Support Associate

Who are we?

Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed. 

We are a fast-growing global company with 78 consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000 cloud and IT service providers in 31 countries spanning six continents.   

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Responsibilities

  • Pre-Sales Administration and Transactions Coordination

  • Coordinates all pre-sales activity for Managed Services accounts

  • Coordinate Managed Services deal on quoting and pre-sales cases

  • Engages with support functions in all regions

  • Manages escalations on a Managed Services level

  • Participates in account planning sessions with Sales team  

  • Reviews pipeline and advises on deal structure from Operations perspective


Customer Engagement

  • Participates in Customer meetings together with MS AE and General AE mainly combination met MS proposals/products/services

  • Participate regional or global improvement initiatives to address customer issues

  • Ensures the consistency of customer experience in all regions when it comes to pre-Sales Support and regional Sales Support (EMEA specific)

  • Defines KPIs that drive customer satisfaction

  • Uses reporting and analytics to improve customer experience


Data Integrity

  • Is proactive about ongoing data clean up of customer install base

  • Identifies data integrity issues in region and drives improvement initiatives globally


Process and Policy adoption and reinforcement

  • Trains and enables the Global sales team on tools, processes, and policies

Position Specific Responsibilities

  • Being first and single point of contact for small and medium sized Managed Services customers (if possible together with Service Delivery Manager)

  • Engage in project Global products to improve products/processes and services of Global Managed Services

  • Work together with other MS disciplines (MS Sales Engineering, Project managers and Service Delivery) to get Managed Services to the next level in EMEA and globally

  • Languages required: Dutch and English

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

View additional Equal Employment Opportunity information here.

Apply Now

Sign in with LinkedIn
Autofill my information with LinkedIn
Alert me about jobs like this

Not You?

You're now being redirected to the application website

Know someone who would be great for this job? Let them know here!

Fill in your details 

Not You?

Thank you

People Also Viewed

Senior Director, Business Insights and Performance

Regular JR-131603 Tampa. Frisco Florida. Texas United States Tampa. Frisco Business Development Sales M5
Senior Director, Business Insights and Performance Sr Dir, Business Insights and Performance Job Summary:  The Sr Director, Business Insights and Performance works in the Data Center Services (DCS) group, reporting to the VP of Business Operations...

Senior Information Risk Engineer

Regular JR-131533 United States Information Security Information Technology T4
Senior Information Risk Engineer Equinix is the world’s digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring...

Project and Program Senior Manager

Regular JR-131440 London United Kingdom London Program and Project Management Project and Program Management B5
Project and Program Senior Manager Equinix is the world’s digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bri...

Communications Director, CRO

Regular JR-131521 Redwood City. Denver California. Colorado United States Redwood City. Denver Communication Communications B6
Communications Director, CRO Equinix is the world’s digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring to...

Analista de Logística

Regular JR-131481 Santana de Parnaíba São Paulo Brazil Santana de Parnaíba IBX Logistics Operations S3
Analista de Logística A Equinix é a empresa global de infraestrutura digital, operando mais de 200 data centers em todo o mundo e fornecendo interconexões para todas as principais nuvens e redes. As empresas precisam de um lugar para simplificar e...

Sales Development Representative with English

Regular JR-131357 Barcelona Spain Barcelona Opportunity Development Sales S4
Sales Development Representative with English Equinix is the world’s digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simpl...

Apply Now

Sign in with LinkedIn
Autofill my information with LinkedIn
Alert me about jobs like this

Not You?

You're now being redirected to the application website

Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.