Senior Program Manager – Customer Transitions (IBX)
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Senior Program Manager – Customer Transitions (IBX)
- JR-159694
- Hybrid
- Toronto
- General Management
- Full time
Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
Job Summary
We are seeking a highly detail-oriented Senior Program Manager to lead and coordinate customer transition programs across our global IBX portfolio. This role is critical in ensuring seamless execution of complex customer movements—including relocations, approved exits, and temporary capacity solutions—while maintaining operational excellence and customer trust.
The successful candidate will operate across EMEA and AMER regions, partnering with Data Center Operations, Sales, and cross-functional teams to deliver structured, timely, and well-communicated transitions.
Responsibilities
Program Execution & Delivery
Lead end-to-end execution of customer transition programs across IBX sites
Develop and manage detailed program plans, including milestones, dependencies, and timelines
Ensure on-time, within-budget delivery of all transition activities
Track and manage risks, issues, and dependencies across multiple stakeholders
Customer Transition Management
Coordinate customer moves, exits, and temporary relocations with precision and minimal disruption
Serve as a point of contact for customer communication where appropriate
Ensure alignment between internal execution plans and customer expectations
Monitor completion of both internal and customer-facing milestones
Cross-Functional Coordination
Partner closely with Data Center Operations teams to execute physical and operational transitions
Collaborate with Sales, Customer Success, Capacity Planning, and other stakeholders
Drive accountability across teams to meet program commitments
Governance, Documentation & Reporting
Maintain high-quality program documentation, including plans, status reports, and decision logs
Track KPIs and provide regular reporting on program health (RAG status, milestones, risks)
Ensure clear, consistent communication across global stakeholders
Support Program Directors in shaping and executing complex transition strategies
Qualifications
5+ years of program or project management experience in a complex, cross-functional environment
Demonstrated track record of delivering programs on time and within budget
Strong attention to detail with the ability to manage multiple concurrent workstreams
Experience working with global teams across multiple time zones (EMEA/AMER preferred)
Working knowledge of data center operations or colocation environments strongly preferred
Excellent communication skills, including experience interacting with customers and senior stakeholders
Key Competencies
Execution Discipline: Strong planning, tracking, and follow-through
Attention to Detail: Ability to manage complex logistics without losing precision
Stakeholder Management: Confident working across technical, operational, and customer-facing teams
Problem Solving: Able to navigate ambiguity and drive solutions in dynamic environments
Ownership Mindset: Takes accountability for outcomes, not just tasks
Why This Role Matters
This role sits at the intersection of customer experience, operational execution, and revenue protection. Success means ensuring that every customer transition—no matter how complex—is executed smoothly, professionally, and with minimal business disruption.
This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.
The targeted pay range for this position in the following location is / locations are:
Canada - Toronto Office TRO : 139,000 - 209,000 CAD / Annual
Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.
The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.
Equinix Benefits
As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.
Employee Assistance Program: An Employee Assistance program is available to all employees.
Canada Core Benefits: - Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members. - Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). - Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion.Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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