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Senior Network Service Engineer

 

Senior Network Service Engineer

  • JR-120379
  • Sydney
  • West Melbourne
  • Singapore
  • Information Technology
  • Full time
Senior Network Service Engineer

Who are we?

Equinix is the world’s digital infrastructure company, operating 210 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

 

At Equinix, we help the world’s digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives. Our culture is based on collaboration and the growth and development of our teams. 

 

We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

This role can be based in any one of our Australia office locations.

Responsibilities: 

  • Responsible for flawless deployment and ongoing support of all network infrastructure including core and edge routers, firewalls, load-balancers, switches, DWDM systems, and any other related network infrastructure.

  • Work alongside other ops team members to stand up new racks, configure switches, run cables as necessary, and provide local support for network issues.

  • Provide technical support to the sales and customer engagement team for customer related issues.

  • Troubleshoot and resolve escalated network issues.

  • Strong understanding of the OSI model and how it relates to troubleshooting.

  • Work with various vendors to deploy, maintain, and troubleshoot internet transit issues

  • Strong optical networking design/troubleshooting experience.

  • Ability to work closely with internal and external (customer/partner) organizations     in implementation and troubleshooting scenarios.

  • Participate in schedule rotation and work off hours for various projects/maintenance as required.

Requirements:

  • Education: College degree or equivalent work experience.

  • Experience: 8 or more years working on large scale service providers or cloud hosting networks.

  • Network hardware: Juniper, Arista, Cisco, and various firewall appliances

  • Strong understanding of Unix based operating systems

  • Programming experience with languages and data models such as: Bash,Python, Perl, JSON, and YAML

  • Network Automation experience with Ansible

  • Understanding of revisioning systems such as GIT

  • Network protocols/technologies: BGP, EVPN, VXLAN, MPLS, ISIS, IPv4/6, MST/PVST, and many others.

  • Strong organization and time management skills.

  • Impeccable verbal and written communication skills.

  • Familiar with local marketplace, companies and the community within the assigned region.

  • A strong understanding of customer service.

  • Must be self-motivated and disciplined.

Useful additional Skills:

  • Hardware, Infinera or other DWDM systems.

  • Experience with ticketing systems such as Jira

  • Experience with DNS, RadB, and IPAM systems

  • Experience with network monitoring SaaS applications such us Kentik and Catchpoint

  • Certifications: CCNP, CCDP, CCIE, JNCIE, JNCP, ACE-A or other industry certifications

Edge Metal core values:

The entire Edge Metal team lives by a common set of core values. These are embedded in our approach to the market, our customers, and how we work with each other. We expect new members of the team to show evidence of this and help drive our culture and values across our ecosystem.

Our core values are:

  • Excited about leading our industry

  • Driven, ambitious and persistent

  • Find creative solutions to hard problems

  • Effective at getting things done the right way

  • Community minded and do the right thing

  • Passionate about building a better internet

  • High motivation to succeed

  • Aptitude to learn about technology

  • Willingness to take measured risks 

Equinix Metal is an Equal Opportunity Employer

Task and duty breakdown

  • Monitoring and analysis of network statistics, logs, and notifications

  • Troubleshooting, isolation, and corrective action on detected/reported customer and/or internal systems network connectivity

  • Root cause analysis of customer impacting connectivity issues and outages

  • Configuration deployment of all network equipment for infrastructure expansion and new services

  • Coordination with vendors in turning up new internet facing ports as well as inter-data center connectivity

  • Traffic engineering of Internet Transit, Internet Exchange, and global backbone traffic to ensure optimal routing and performance globally (arch?)

  • Establish relationships with other networks on the internet for mutual peering arrangements to improve customer experience while maintaining opex and capex targets (arch?)

  • Develop, test, and maintain implemented tooling and stability of automation code

  • Software maintenance of network infrastructure to reduce defect exposure and ensure optimal systems stability (architecture focused?)

  • Monitor operating metrics and develop ways to improve

  • Provide technical guidance and educate team members and coworkers on development and operations

  • Brainstorm for new ideas and ways to improve development and service delivery

  • Consult with peers for feedback during testing stages

  • Build, maintain, and monitor configuration standards

  • Maintain day-to-day management and administration of projects

  • Document and design various processes; update existing processes

  • Follow all best practices and procedures as established by the company

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.