Who are we?

Job Summary

At Equinix, we are out to Build a Better Internet. Our goal is to make it easier for online innovators to succeed with infrastructure as they push the envelope of performance and value for their users. We do that by removing complexity wherever we can: elegant software, simple pricing, and forward-looking solutions. This role can be hybrid or remote depending on candidate location and is expected to work daytime shift hours, including weekends. 

Responsibilities

• Responsible for flawless deployment and ongoing support of all network infrastructure including core and edge routers, firewalls, load-balancers, switches, DWDM systems, and any other related network infrastructure

• Work alongside other ops team members to stand up new infrastructure, deploy network services, and provide support for network issues

• Provide technical support to sales and customer engagement teams for customer related issues

• Troubleshoot and resolve escalated network issues

• Strong understanding of the OSI model and how it relates to troubleshooting

• Work with various vendors to deploy, maintain, and troubleshoot internet transit issues 

• Strong optical networking design/troubleshooting experience

• Ability to work closely with internal and external (customer/partner) organizations in implementation and troubleshooting scenarios

• Participate in schedule rotation and work off hours for various projects/maintenance as required

Typical Daily Duties 

• Monitoring and analysis of network statistics, logs, and notifications

• Troubleshooting, isolation, and corrective action on detected/reported customer and/or internal systems network connectivity

• Root cause analysis of customer impacting connectivity issues and outages

• Configuration deployment of all network equipment for infrastructure expansion and new services

• Coordination with vendors in turning up new internet facing ports as well as inter-data center connectivity

• Traffic engineering of Internet Transit, Internet Exchange, and global backbone traffic to ensure optimal routing and performance globally

• Establish relationships with other networks on the internet for mutual peering arrangements to improve customer experience while maintaining opex and capex targets

• Develop, test, and maintain implemented tooling and stability of automation code

• Software maintenance of network infrastructure to reduce defect exposure and ensure optimal systems stability

• Monitor operating metrics and develop ways to improve

• Provide technical guidance and educate team members and coworkers on development and operations 

• Brainstorm for innovative ideas and ways to improve development and service delivery

• Consult with peers for feedback during testing stages

• Build, maintain, and monitor configuration standards

• Maintain day-to-day management and administration of projects

• Document and design various processes; update existing processes

• Follow all best practices and procedures as established by the company

Qualifications

• Education: College degree or equivalent work experience

• Experience: 8 or more years working on large scale service providers or cloud hosting networks

• Network hardware: Juniper, Arista, Cisco, Nokia and various firewall appliances. 

• Strong understanding of Unix based operating systems

• Programming experience with languages and data models such as: Bash, Python, Perl, JSON, and YAML

• Network Automation experience with Ansible, Jinja, Netbox, and others

• Understanding of revisioning systems such as GIT

• Network protocols/technologies: BGP, EVPN, VXLAN, MPLS, ISIS, IPv4/6, MST/PVST, and many others

• Strong organization and time management skills

• Impeccable verbal and written communication skills

• A strong understanding of customer service

• Must be self-motivated and disciplined

Preferred Qualifications

• Hardware, Infinera, Ciena, or other DWDM systems

• Experience with ticketing systems such as Jira and Service Now

• Experience with DNS, RadB, and IPAM systems

• Experience with network monitoring SaaS applications such as Kentik, Thousand Eyes, Catchpoint

Certifications

• CCNP, CCDP, CCIE, JNCIE, JNCP, ACE-A or other industry certifications 

The United States targeted pay range for this position in the following location is / locations are:

• San Francisco, CA / Bay Area: $139,000 to $209,000 per year

• California (Non-SF/Bay Area), Connecticut, Maryland, New York, New Jersey, Washington state: $130,000 to $194,000 per year

• Colorado, Nevada, Rhode Island: $118,000 to $176,000 per year

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

This position may be offered in other locations. Your recruiter can share more about the specific pay range for your preferred location during the hiring process.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

As an employee, you become important to Equinix’s success. Details about our company benefits can be found at the following link:

USA Benefits eBook

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.