Senior Manager, Technology Program Management

Job Summary: Manages relationships with department stakeholders. Monitors and manages key performance metrics. Fosters a culture of innovation, excellence & collaboration.

Responsibilities

• Technology Project Planning and Execution (Single Project with a start date and end date. Plan, Execute, Close)

• Scopes and plans for very large technology projects (Focus area will be Cloud Security Program Management)

• Identifies resources and obtains resource commitment from line managers

• Selects and applies project methodology to projects, educates team members, and enforces processes

• Presents project effort estimation and acquire project budget

• Conducts project review meetings with directors and VPs

Technology Program Management (On-going program with multiple projects and teams Identify, Change, Empower, Monitor)

• Introduces large program process changes to directors and VPs

• Implements large program process changes across departments

• Defines program Key Performance Indicators (KPIs)

• Introduces teamwork concepts and foster a healthy teamwork environment

• Plans for long-term program resources

• Facilitates program retrospective meetings

• Defines and documents roles and responsibilities

Stakeholder Management and Communication

• Builds relationships with company VPs and directors

• Communicates major project/program scope, schedule, resource, and budget changes

• Responsible for driving and influencing senior leadership decision making

• Is able to effectively identify appropriate stakeholders

• Builds and maintains effective working relationships and partnerships with stakeholders

• Ability to drive conflict resolution between stakeholders, including senior management and cross functional teams

• Sets and influences stakeholder expectations related to technology initiatives

• Responsible for transparent communication to stakeholders related to technology initiatives

Technology Project Methodologies

• Obtains consensus among team members on project methodology, process, and templates

Program Management Tools

• Introduces new tools or new tool features to IT and other departments

Project Management

• Identifies ways to increase the efficiency of all IT projects

Management Reporting

• Participates in monthly operational reviews of operational performance and roadmap status

• Executes against operational KPIs

• Reviews, identifies areas for improvement and makes recommendations to leadership

Resource and Budget Management

• Decisions are guided by policies, procedures and business plans that are agreed upon by upper management

• Works closely across IT to track resource allocation and utilization for projects

• Works closely with Line Managers to track resource allocation and utilization for larger projects

• Requests approvals for additional expenses outside of approved budget/headcount

• Communicates budget estimates for cross functional projects/programs, and ensures teams execute assigned projects within approved budgets

• Manages and/or escalates issues, as needed

Process/Policies/Standards

• Assist with evangelizing processes, policies and standards across all stakeholders

• Measures performance against process goals

• Proactively seeks continuous improvement opportunities in process/ policies/ standards

Road Map/Planning

• Responsible for leading strategic planning, influencing and driving prioritization of initiatives with functional stakeholders

• Responsible for developing and communicating a roadmap of projects and initiatives to functional stakeholders

Review/Approvals/Escalations/Issues Resolution

• Identifies and prioritizes areas for optimization

• Responsible for identification of significantly impactful/high risk issues, appropriate prioritization, resource assignment and ownership, and overseeing process through closure of issue while ensuring appropriate escalation and visibility to senior management teams

• Oversees and supports RCA cycles, reviews management level reports related to issues and escalations

• For more complex and higher risk issues, the manager will draft and support reviews Senior Leadership review cycles

Vendor Management

• Manages/leads individual consultants or consulting teams, as assigned

• Understands vendor roadmaps, manages relationships, feedback and escalations, negotiations and contract renewals

• Reviews and proposes final vendor selections

• Manages day-to-day vendor relationships and holds vendors accountable to their deliverables

• Resolves vendor issues and escalates as needed

Country/Regional Management

• Executes against approved initiatives

• Manages relationships with regional/functional stakeholders

• Defines, presents and obtains leadership approval for local execution strategy, aligned to global standards

Qualifications

• 10+ years experience

• 3+ years professional experience in a supervisory/managerial role

• Associate's degree preferred

Information Security Domain Experience

• Preferred advanced degree in relevant field (Cybersecurity, IT)

• Strong understanding of information security control frameworks (CIS20, NIST, ISO) and privacy regulations (GDPR, CCPA)

• Experience with the following is preferred: cloud security, zero trust, SOCII

• CISSP certification or similar (CCSP, CISM, Security+)

• Experience implementing NIST 800-53 frameworks as well as other related compliance standards on IT project

• Familiarity with Cybersecurity support functions such as Configuration Management, Incident Response, Contingency Planning, Disaster Recovery, and the lik

• Familiarity with network security, continuous monitoring, system auditing, and security policy development

• Familiarity with vulnerability remediation activities, scanning, and analysis

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