Person, Clothing, Face, Female, Sleeve, Woman, People, Long Sleeve, Portrait, Smile

Senior Manager - Technology Program Management

 

Senior Manager - Technology Program Management

  • JR-122257
  • Frisco
  • Information Technology
  • Full time
Senior Manager - Technology Program Management

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.  

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. 

Job Summary: Manages relationships with department stakeholders. Monitors and manages key performance metrics. Fosters a culture of innovation, excellence & collaboration.

Responsibilities

  • Technology Project Planning and Execution (Single Project with a start date and end date. Plan, Execute, Close)

  • Scopes and plans for very large technology projects

  • Identifies resources and form project team, and obtains resource commitment from line managers

  • Selects and applies project methodology to projects, educates team members, and enforces processes

  • Presents project effort estimation and acquire project budget

  • Conducts project review meetings with directors and VPs


Technology Program Management (On-going program with multiple projects and teams Identify, Change, Empower, Monitor)

  • Introduces large program process changes to directors and VPs

  • Implements large program process changes across departments

  • Defines program Key Performance Indicators (KPIs)

  • Introduces teamwork concepts and foster a healthy teamwork environment

  • Plans for long-term program resources

  • Facilitates program retrospective meetings

  • Defines and documents roles and responsibilities


Stakeholder Management and Communication

  • Builds relationships with company VPs and directors

  • Communicates major project/program scope, schedule, resource, and budget changes

  • Responsible for driving and influencing senior leadership decision making

  • Is able to effectively identify appropriate stakeholders

  • Builds and maintains effective working relationships and partnerships with stakeholders

  • Ability to drive conflict resolution between stakeholders, including senior management and cross functional teams

  • Sets and influences stakeholder expectations related to technology initiatives

  • Responsible for transparent communication to stakeholders related to technology initiatives


Technology Project Methodologies

  • Obtains consensus among team members on project methodology, process, and templates


Program Management Tools

  • Introduces new tools or new tool features to GTS and other departments


Project Portfolio Management

  • Defines portfolio reports

  • Identifies ways to increase the efficiency of all GTS projects


Management Reporting

  • Participates in monthly operational reviews of operational performance and roadmap status

  • Executes against operational KPIs

  • Reviews, identifies areas for improvement and makes recommendations to leadership


Resource and Budget Management

  • Decisions are guided by policies, procedures and business plans that are agreed upon by upper management

  • Works closely across GTS and Technical Project Managers to track resource allocation and utilization for portfolio projects

  • Works closely with Project Managers to track resource allocation and utilization for larger projects

  • Requests approvals for additional expenses outside of approved budget/headcount

  • Communicates budget estimates for cross functional projects/programs, and ensures teams execute assigned projects within approved budgets

  • Manages and/or escalates issues, as needed

  • Provides input to the annual budget planning process relating to project/support/SW maintenance/ Renewals/purchases/etc. for his/her areas of responsibility


System Optimization

  • Reviews and approves recommendations from Manager, to implement improvements

  • Manages implementation of approved system improvement recommendations


R&D/Innovation

  • Drives innovation among the teams, recognizes innovation, and helps communicate new ideas across teams


Process/Policies/Standards

  • Defines and evangelizes processes, policies and standards across all stakeholders

  • Measures performance against process goals

  • Proactively seeks continuous improvement opportunities in process/ policies/ standards


Road Map/Planning

  • Responsible for leading strategic planning, influencing and driving prioritization of initiatives with functional stakeholders

  • Responsible for developing and communicating a roadmap of projects and initiatives to functional stakeholders


People Management

  • Provides leadership and direction to the team, through managers

  • Is accountable for the performance and results of direct reports and maybe a larger or multiple teams

  • Responsible for succession planning

  • Responsible for performance management of team members, including disciplinary actions and hire/fire decisions/ recommendations

  • Responsible for the GPS process including assessments and Total Rewards allocations of direct reports and reviewing and approving manager recommendations

  • Responsible for talent development, including quarterly conversations, career pathways conversations and individual development/growth plans

  • Models the Equinix Culture and Values


Review/Approvals/Escalations/Issues Resolution

  • Monitors and manages support and operational metrics and trends for management areas

  • Identifies and prioritizes areas for optimization

  • Senior Manager responsible for identification of significantly impactful/high risk issues, appropriate prioritization, resource assignment and ownership, and overseeing process through closure of issue while ensuring appropriate escalation and visibility to senior management teams

  • Senior Manager oversees and supports RCA cycles, reviews management level reports related to issues and escalations

  • For more complex and higher risk issues, the manager will draft and support reviews Senior Leadership review cycles


Vendor Management

  • Manages/leads individual consultants or consulting teams, as assigned

  • Understands vendor roadmaps, manages relationships, feedback and escalations, negotiations and contract renewals

  • Reviews and proposes final vendor selections

  • Manages day-to-day vendor relationships and holds vendors accountable to their deliverables

  • Resolves vendor issues and escalates as needed


Country/Regional Management

  • Manages team of local technology professionals in a given country/region

  • Executes against approved initiatives

  • Manages technology and/or human resources in a single location, being familiar with local language, law and regulations, as needed

  • Partners with global technology owners and regional stakeholders, to implement and maintain global technology standards

  • Manages relationships with regional/functional stakeholders

  • Defines, presents and obtains leadership approval for local execution strategy, aligned to global standards



Qualifications

  • 10+ years experience

  • 3+ years professional experience in a supervisory/managerial role

  • Associate's degree preferred


Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

Apply Now

Sign in with LinkedIn
Autofill my information with LinkedIn
Alert me about jobs like this

Not You?

You're now being redirected to the application website

Know someone who would be great for this job? Let them know here!

Fill in your details 

Not You?

Thank you

People Also Viewed

Senior Business Systems Analyst, Order Management

Regular JR-122324 Singapore Singapore Singapore Business Systems Analysis Information Technology T4
Senior Business Systems Analyst, Order ManagementWho are we?Equinix is the world’s digital infrastructure company, operating 210 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one p...

Submarine Cable Engineer

Regular JR-122723 Singapore Singapore Singapore IBX Technician Operations O6
Submarine Cable EngineerWho are we? Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and br...

Partner Account Management V SIP

Regular JR-122688 Redwood City California United States Redwood City Partner Account Management Sales S5
Partner Account Management V SIPEquinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring ...

Summer Internship Program: Product (2022)

Intern JR-122802 Sunnyvale. Frisco California. Texas United States Sunnyvale. Frisco Intern Interns and Apprentices S1
Summer Internship Program: Product (2022)Who we are  Equinix is the world’s digital infrastructure company—and Forbes has named us one of the Fastest-Growing Technology Companies in America. We fast-track our customers’ digital advantage—and you c...

Summer Internship Program: IT (2022)

Intern JR-122803 Frisco Texas United States Frisco Intern Interns and Apprentices S1
Summer Internship Program: IT (2022)Who we are  Equinix is the world’s digital infrastructure company—and Forbes has named us one of the Fastest-Growing Technology Companies in America. We fast-track our customers’ digital advantage—and you can fa...

Apply Now

Sign in with LinkedIn
Autofill my information with LinkedIn
Alert me about jobs like this

Not You?

You're now being redirected to the application website

Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.