Senior Manager, Internal Communications

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed. 

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000+ cloud and IT service providers in 27 countries spanning five continents.   
 

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.  

Job Summary:

Equinix is seeking an experienced communicator to serve as the Senior Manager Internal Communications for the EMEA region. This will be a person with a passion for employee engagement, integrated communications strategy and storytelling with an ability to execute across a dynamic and fast-growing region. Reporting to the Director of Corporate Communications EMEA, this person will be a strategic contributor to the regional corporate communications team.

In this role, you will develop and execute internal communications strategies and digital experiences that build an inspiring employee experience that supports our strong, vibrant culture and fosters a clear understanding of Equinix’s mission, goals, strategy, and success.

To do this, you will work across the organization to refine our internal storytelling efforts and create a programmatic approach that delivers measurable impact. You will also serve as a strategic communications partner to executives cross functionally across region and to key stakeholders across the organization, providing counsel and support for a broad range of high-profile internal communication efforts.

Responsibilities

• Design, build, and roll out creative employee communications programs that increase awareness, understanding, engagement and foster a deep emotional connection across a broad employee base
• Be an expert storyteller and incredible writer who brings out the magic of Equinix – by finding and developing compelling narratives and holistic campaigns that deeply resonate with employees
• Bring innovative thinking, creative ideas, an external perspective, global and regional insights, diverse perspectives and higher-level awareness into everything you do
• Contribute to key employee events and engagement vehicles – including the quarterly Company Meeting, the intranet (The Hub), Manager Communications and more
• Develop and refine messaging, including intranet articles, executive emails, briefing documents, talking points, video scripts and Q&A documents as needed
• Create and execute an employee storytelling program in AP
• Develop and execute the EMEA President’s communication strategy  to communicate vision and plans to EMEA internal and external audience (in conjunction with PR and SocMe teams)
• Support crisis and M&A communications
• Work with our WeAreEquinix leaders in EMEA to create strategies to promote our DIB and sustainability initiatives across the region
• Actively engage with larger EMEA communications team, HR, Marketing and Sales to ensure alignment, consistency and promote key priorities for the region
• Partner with global corporate communications team to ensure consistency with global strategy
• Understand trends in internal communications tools, applications, channels, design and strategy
• Analyze anecdotal and qualitative data to develop recommendations and plans for revising internal communications campaigns
• Drive execution of best practices for internal communication strategies and programs around business transformation initiatives in the region
• Oversee the measurement of internal communication programs in EMEA and develop recommendations to continually improve the quality and effectiveness of employee communications
• Manage AP Yammer channel to engage EMEA employee base and foster as a vehicle to build community.
• Develop and execute a quarterly regional all-hands, including presentation development, managing materials, logistics and coordination with speakers.

Qualifications

• Extensive communications experience – creating and implementing strategies and developing online content; ideally having worked with a Fortune 500 B2B technology company
• A collaborative leader capable of building cross-functional relationships to drive change and influence business decisions; exhibits a no-job-is-too-big-or-small attitude
• Demonstrated excellence in strategic storytelling, writing/editing, project management, strategic planning and execution, executive coaching, event management, crisis management/communications, change management, and multimedia communications
• Experience managing content for web, video, social and print and development of content strategy
• Strong planning and project management skills and the ability to work well under pressure in a fast-paced environment
• Digital acumen and knowledge of digital communications trends and standards/designs/best practices including user experience for web, email, mobile and social media
• Experience with metrics gathering and reporting to measure communication performance, to optimize going forward and to understand audience behaviors
• Experience in the development of channel roadmaps to improve communication effectiveness
• Experience with visual design and layout and working with creative resources
• Experience with channel maintenance and managing digital communications workflow and quality assurance process
• Passion for building process and structure to support high growth and optimizing execution of day-to-day operations and deliverables
• Exemplary written, verbal and presentation skills
• Crisis communications experience, as well as experience dealing with sensitive workforce and workplace issues
• Highly collaborative nature with experience working cross-functionally in a highly matrixed organization where you must partner, manage through influence, and set others up for success
• Strong understanding of key technology and communication tools, including PowerPoint, Microsoft Word, SharePoint, and SmartSheets, as well as a willingness and ability to quickly embrace new tools

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability