Senior Manager, Customer Project Manager, Migrations

Overview:

The Migration Senior Manager will manage a team of Migrations Specialists who are responsible for the interconnection migrations for customers. The Migrations Team serves as the primary point of contact from initial customer notification through completion of project. The position requires a constant high level of internal and external customer interaction and follow through.

In addition, the Manager will work on continuous improvement of processes, efficiency and effectiveness for the team and collaborate with peers in other regions on the same. This leader will also work to broaden opportunity for impact of the CPM organization with digital product offerings.

Responsibilities:

• Provide leadership, guidance, supervision and instruction to Migrations Team
• Own and ensure completion of cross-connect migration projects for customers and Equinix
• Manage the expectation of customers and coordination with local operations to deliver the solution in the agreed timescales and exceeding customer expectations on management and communications.
• Work with all countries and regions in the planning, reporting and completion of multi-country / multi-region migrations
• Ensure all cases submitted to the request queue are addressed and completed and workload is distributed evenly
• Resolve migration issues raised by customers or ensuring resolution by other Equinix department
• Report and manage team throughput and performance metrics
• Responsible for strategy of the department and growth plans
• Provide leadership and partnership for global continuous improvement implementation
• Create new opportunities for the CPM to bring value to customers and Equinix through support of our digital platform.

Education and Experience:

• Demonstrable leadership experience in high pressure technical customer facing role
• Experience in hi-tech industry, preferably in IT, Telco or data centers.
• Track record in building a positive relationship with customers preferred
• Knowledge of networking products a plus

Knowledge, Skills, and Abilities:

• Critical and creative thinking and problem solving ability
• Proven leadership and team building skills
• Collaborative personality and able to build strong personal relationships
• Highly organized, with attention to detail and a dedication to closing out issues
• Technical aptitude and broad understanding of the technical service industry preferred
• Good competence in English is essential
• Strong verbal and written communication skills
• Ability to plan, execute on, and manage high volumes of work
• Knowledge of Telecommunications and Colocation

• Basic Telephony concepts
• Datacenter, cages, cabinets, power and concept of connectivity
• Cross Connects, Patch Panels
• Cable types (Fiber, copper, COAX, etc)