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Senior Manager, Business Continuity & Crisis Management

 

Senior Manager, Business Continuity & Crisis Management

  • JR-127933
  • Toronto
  • Tampa
  • Frisco
  • Finance
  • Full time
Senior Manager, Business Continuity & Crisis Management

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000+ cloud and IT service providers in 27 countries spanning five continents.  

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. 

Job Summary: Retaining customer confidence in the event of a disaster is critical to Equinix and requires seamless integration of all aspects of Business Continuity and Crisis Management (BCCM). BCCM’s primary focus is administering a program that identifies critical processes, associated risk to those processes, and develops preparedness strategies and plans to mitigate the risk resulting in operational disruptions.  The position of Sr. Manager, Business Continuity will assist the Global Business Continuity Program Office (BCPO) in design and implementation of crisis management and business recovery plans. This position reports to the Director, of the BCPO and will communicate across all levels of the organization, including significant exposure to senior management. The Business Continuity Program Office resides within the Global Risk and Security team.  Ideal candidate would have experience working with and fostering cross-regional teams (APAC, Americas, EMEA).

Responsibilities

Crisis Management

  • Serve as backup for monitoring and evaluating developing situations globally and notify Director and Vice President of the need to trigger the crisis management process as well as assisting in the triggering and facilitation of the crisis management process including after-hours and cross-regional response

  • Update plans, crisis management tools and provide crisis management training as needed

  • Assist in developing and facilitating crisis management exercises, after-action reports and tracking and reporting outstanding action-items to completion

Recovery Plans – Office & Datacenter

  • Periodically update/perform business impact analysis (BIA)

  • Evaluate and develop Datacenter and Office threat and risk assessments templates for changes/developments in the risk profile as well as high-level reporting

  • Partnering with Operations to ensure resiliency policies and procedures reflect best practices, are well understood, communicated and tested

  • Evaluate and implement new business recovery planning tool based on business process methodology

  • Determine criticality of business processes and resource requirements for recovery

  • Develop recovery strategies and workaround procedures and assist with implementation

  • Work with departmental business continuity coordinators to create or maintain departmental business recovery plans, including recovery strategies, RTOs and RPOs

  • Develop process flows and map dependencies on a departmental and enterprise-wide basis

  • Develop office plan testing strategies

Training & Communication

  • Increase enterprise-wide business continuity awareness and ownership

  • Provide ongoing training to all plan personnel

Program Management

  • Maintain and serve as administrator for emergency notification systems

  • Complete periodic system enhancements and testing and training

  • Develop, maintain and audit online resource for IBX Business Continuity testing repository

Qualifications

  • BA/BS in Physical Security, Business Continuity, Information Technology, Finance or related field

  • 10 years proven business continuity planning/crisis or disaster management/testing/analysis experience (preferably 2+ years within a management role)

  • Professional certification (DRII, BCI or IAEM) preferred

  • Experience in using business continuity planning applications and emergency notification tools and systems

  • Proficient in MS Office (Word, Excel and PowerPoint)

  • Strong time management skills and the ability to work independently in a fast-paced team environment while maintaining aggressive deadlines

  • Excellent written, verbal, presentation and interpersonal communication skills

  • Up to 10% travel, both domestic and international

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com. Please provide your contact information and let us know how we can assist you.

Learn more about Equinix:

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Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

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Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.