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Senior Manager, Business Analysis

 

Senior Manager, Business Analysis

  • JR-120436
  • Saint Denis
  • Frankfurt
  • Amsterdam
  • London
  • Slough
  • Business Analysis and Operations Support
  • Full time
Senior Manager, Business Analysis

Job Profile Summary

Global Ops Enablement (GOE) sits at the critical intersection of our Customers and Operations.

Managing a team of process improvement SMEs, the role will drive process and technology solutions supporting product delivery and create effective operations tools at Equinix data centres globally.

This role will work on automating and streamlining the delivery of data centre services and associated tools and technologies in line with the strategic GOE vision. Working closely with our Regional Field Operations teams to establish standards, processes, and policies for improving our service to customers. The role will also define global requirements, design and analyse solutions and manage efficiency gaining projects from inception to completion. To do this successfully, requires working closely with data center Operations personnel, SMEs, Product Managers, and other cross-functional teams to understand and refine business needs and IT development requirements. The role is centred around our core services and leverages Lean Product development methodologies.

Business Systems

  • Drive change across data centers to achieve consistent business solutions
  • Bring in best practices by keeping up to date with technology and vendor products
  • Provide recommendations for improvement based on research, including new tools, technology trends, and streamlined processes
  • Partners with business stakeholders to analyse, define and document business requirements for defined-scope enhancements
  • Perform impact analysis of the current business process, understand best practices, define future state business process, identify gaps, plan to achieve future state and execute the road map
  • Interface with IT. Understand the usable set of systems solutions, help translate the business requirement to functional requirements and help/sponsor application development
  • Manage Change Management, including reviewing functional requirements, coordinating system user acceptance testing and facilitate development of user training materials

Networking and Interconnection

  • Provides process and system expertise/leadership to a geographically diverse team of data centre professionals and cross-functional stakeholders
  • Maintains current knowledge of relevant state-of-the-art technology, equipment, and/or systems
  • Recommends alterations to design, development, implementation, and analysis to improve quality of products, technologies, and/or procedures
  • Identifies and catalogs specifications, process, policies, and standards across operational disciplines
  • May lead governance boards or steering committees

Project Management

  • Creates and coordinates project plans and resources, executing them using appropriate tools and techniques
  • Defines project scopes, charters and stakeholder needs
  • Manages allocated resources to cost
  • Works with stakeholders to gain alignment through implementation and post-implementation stages
  • Proactively communicates progress
  • Identify project risks, provide visibility and defines/executes risk mitigation actions

Stakeholder Management

  • Builds effective relationships within Operations and X-functional leadership teams
  • Manages stakeholder expectations within and/or across functions
  • Knows when to escalate to resolve complex stakeholder issues
  • Drives and manages business system changes with cross-functional and global teams to ensure alignment with strategic vision

Cost/Benefit Analysis and Monitoring

  • Analyses pre and post implementation results and proposes recommendations for improvement
  • Budgets and manages allocated resources to cost

Coaching and Mentoring

  • Provides necessary feedback, guidance and/or advice to team members and internal staff

Qualifications/Experience:

  • A Bachelor’s degree or 5+ years’ experience in a related technical field combined with experience preferred
  • Relevant process and system automation development experience – analysis, design, through implementation
  • Technical experience with complex order process and/or workflow systems
  • Proven experience in complex physical environments, data centers, or similar architectures
  • Excellent verbal and written communication skills; able to influence business stakeholders and drive change
  • Ability to participate and drive changes in multiple cross-functional projects involving regional challenges as required by the business
  • The ability to define, analyse and report on business metrics
  • Strong skills in analysing complex problems, processes, and systems to propose solutions
  • Proven ability to manage multiple projects and project teams concurrently to successfully drive delivery and execution

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

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