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Senior Data Center Technician IV

 

Senior Data Center Technician IV

  • JR-122582
  • Dallas
  • Operations
  • Full time
Senior Data Center Technician IV

 Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

 

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.  

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary: Installs and troubleshoots fiber/copper circuits and performs rack and stack installations.

Responsibilities

Troubleshoots and installs advanced circuits and performs custom installations.
 

Installations

  • Racks and stacks customer equipment

  • Reads installation plans (Visio Drawings / Spreadsheets) and implements installation accordingly

  • Installs circuits requiring advanced fiber terminations with a fusion splicer

  • Installs telecom cabinets, fiber tray, copper tray, and cage wired mesh for customers

Queue Management

  • Determines work priorities from the Siebel queue and ensures adherence to all customer expected completion dates.

  • Able to work independently and interface directly with customers.

Testing/Troubleshooting

  • Troubleshoots switched / multiplexed / media converted circuits; escalates to, and works with networking group, as needed.

  • Works directly with customers to troubleshoot issues

Cross Connects

  • Installs/tests/modifies cross connects per SOPs and ensures proper cable management of: coax, fiber, twisted pair copper, and intra-building cross connects

  • Installs and tests advanced cross connects circuits (switched, multiplexed, etc.)

Documentation/Reporting

  • Maintains detailed written records of all work activity

  • Provide detailed audit reports of customer equipment

Projects

  • Designs and leads cage / infrastructure modification projects Training

  • Completes all assigned training in a timely manner

Customer Management

  • Supports customer satisfaction through timely and precise order execution

  • Communicates well with customers and fellow team members

  • Able to properly escalate customer issues and concerns to appropriate teams.

Inventory and Shipment Management

  • Provide customer support for inbound and outbound customer shipments including inventory and staging.

Qualifications

  • 1+ years experience in a colocation environment

  • High School Diploma or equivalent

  • BERT and SONET test equipment

  • Possess excellent time management skills 

  • Night Shift Position

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability. 

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.