Person, Clothing, Shoe, Female, People, Dress, Woman, Jeans, Sleeve, Long Sleeve

Senior Data Center Customer Operations Engineer

 

Senior Data Center Customer Operations Engineer

  • JR-124461
  • Singapore
  • Operations
  • Full time
Senior Data Center Customer Operations Engineer

Who are we? 

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

 

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.  

 

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Summary:
As a Senior Data Center Field Engineer, you will be at the forefront of everything we do! You will provides support to security system design and uses expertise to recommend system modifications.

Responsibilities
Installations

  • Racks and stacks customer equipment

  • Reads installation plans (Visio Drawings / Spreadsheets) and implements installation accordingly


Queue Management

  • Determines work priorities from the Oracle queue and ensures adherence to all commit times


Testing/Troubleshooting

  • Troubleshoots switched / multiplexed / media converted circuits; escalates to, and works with networking group, as needed


Cross Connects

  • Installs/tests/modifies cross connects per SOPs and ensures proper cable management of: coax, fiber, twisted pair copper, and intra-building cross connects

  • Installs and tests advanced cross connects circuits (switched, multiplexed, etc.)


Documentation/Reporting

  • Maintains detailed written records of all work activity


Projects

  • Leads advanced installations; provides input and identifies problems with drawings, and assists with verification of custom projects


Training

  • May provide training to others on operations procedures and basic safety

  • Identifies site specific safety issues and integrates into training


Customer Management

  • Supports customer satisfaction through timely and precise order execution and quality assurance checks


Requirements

  • Subject matter expert in either handling Cross connects, smart hands, rack and stack and trouble tickets

  • Basic networking / telecommunications experience

  • Familiar with structured cabling

  • Testing and troubleshooting experience using cable testers such as Viavi, Fluke, Fiber scope, Power meter etc.

  • Project management experience to have the capacity to plan and execute based on timelines

  • Documentation and updating of new processes and procedures

  • Experience in customer management to provide necessary guidance as and when required.

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.​

Visit our Career page here to understand about Equinix COVID-19 Vaccine Policy.

Apply Now

Sign in with LinkedIn
Autofill my information with LinkedIn
Alert me about jobs like this

Not You?

You're now being redirected to the application website

Know someone who would be great for this job? Let them know here!

Fill in your details 

Not You?

Thank you

People Also Viewed

Supervisor, Customer Operations

Regular JR-126356 Dallas Texas United States Dallas IBX Customer Operations Operations M1
Supervisor, Customer Operations Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring ...

Lead Data Engineer

Regular JR-124773 Bangalore India Bangalore Enterprise Software Architecture and Engineering Information Technology T4
Lead Data Engineer Lead Data Engineer Who are we? Equinix is the world’s digital infrastructure company, operating 210 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to si...

Billing Analyst

Regular JR-126523 Tampa. Frisco Florida. Texas United States Tampa. Frisco Billing Finance B2
Billing Analyst Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmen...

IBX Expense Advisor

Regular JR-126630 Dublin Ireland Dublin Business Operations, Expense Operations B2
IBX Expense Advisor Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fr...

Senior Accountant, General Ledger

Regular JR-126600 Amsterdam Netherlands Amsterdam Accounting Finance B3
Senior Accountant, General Ledger Who are Equinix? Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to ...

Techniker (m/w/d) für Technisches Facility Management

Regular JR-126664 Munich Germany Munich IBX Critical Facilities Operations O3
Techniker (m/w/d) für Technisches Facility Management J Arbeiten, wo das Internet zu Hause ist… Equinix verbindet weltweit mehr als 10.000 Unternehmen über eigene Hochleistungs-Rechenzentren und dem weltweit größten neutralen Netzwerkangebot. Als ...

Apply Now

Sign in with LinkedIn
Autofill my information with LinkedIn
Alert me about jobs like this

Not You?

You're now being redirected to the application website

Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.