Equinix is the world’s digital infrastructure company, operating 210 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.
At Equinix, we help the world’s digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives. Our culture is based on collaboration and the growth and development of our teams.
We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Job Summary: As a Senior Business Systems Analyst, Sales you will partner with the Sales, Channel, and other business groups to support and ensure delivery of applications and align with business and IT strategy. You will take part in architecture and design discussions to promote consistency to development methodologies. The position combines vendor management responsibilities with in-depth hands-on technical expertise. Apply technical expertise and business analysis concepts to identify, evaluate and define complex systems scope and objectives with an understanding of applicable business practices, processes, systems, and industry standards to meet end-user needs.
Build productive relationships with a global IT teams, including BSAs, developers & DBAs
Support the evaluation, design, and architecture of the Sales Technology Stack
Understand the full Sales cycle, and design solutions that interface with SFDC, Anaplan, Clari, Siebel, Apttus, and Partner applications
Drive a cross-functional and integrated approach to Sales solutions within Equinix
Review and identify areas for improvement and make recommendations
Perform hands-on Salesforce system setup and configuration
Manage new releases of SFDC and efficiently roll out new features
Manage Salesforce security including roles, profiles, sharing rules, and permission sets
Build customized solutions in Salesforce that supports business requirements and processes
Work with consultants and/or offshore resources in support of Salesforce development
Create and maintain fields, views, reports, dashboards, rules, workflows and other salesforce.com objects and functions as needed
Translate business requirements into system solutions
Drive and execute functional design, testing, change management and end user acceptance for projects and enhancements
Work with relevant teams to support day-to-day systems and interfaces to resolve issues related to existing application solutions
Suggest best practices and opportunities for improvement through automation or simplification
Clearly communicate project status to key stakeholder
Provide training and mentoring to business and IT team members
Assist in System Portfolio Management and Strategic Roadmap
Work closely with IT and Project Managers to track resource allocation and utilization for portfolio and larger projects
May perform other duties as assigned
7+ years’ experience in a Business Systems Analyst role supporting business units globally
5+ years’ experience with SFDC – Sales Cloud administration
3+ years’ experience with Salesforce Partner Community and Partner Marketing applications or relevant PRM (partner relationship management) experience
1+ years’ experience with Service Cloud and CPQ
Design and implementation experience with SalesForce.com, Partner Communities and CPQ
Experience with Service Cloud, Sales Cloud, and Salesforce Lightning
Experience with utilizing process builder, workflow rules, Apex, LWC, SOQL, SAQL, JSON within Salesforce platform.
Exposure to Salesforce platform integrations (inbound/outbound) using the REST/SOAP APIs, Web Services, Data Loader
Experience with Einstein Analytics
Experience with Project Management tools and methodology
Proven ability to manage multiple projects concurrently and drive delivery and execution
Bachelor’s Degree in Computer Science, Information Systems or equivalent
Current ADM-201 or 211 or DEV 401 certifications a plus
In‐depth knowledge of the standard capabilities of SFDC and have successfully expanded on those capabilities through AppExchange and/or integration with external systems
Strong analytical skills in analyzing complex problems, processes, and systems to propose solutions
Deep understanding of Lead, Account, Contact, Deal Registrations, Opportunity Management
Experience with Deal Registrations, Content Management, Partner Scoring and Partner Engagement tools
Deep understanding of related business processes like Sales crediting and compensation, contract management, quoting, and the order/fulfilment cycle to support impact analysis and design for proposed solutions
Establish working relationships with personnel at all levels in the organization
Effectively manage confidentiality of information
Ability to quickly learn new systems, processes, and technology
Drive business consensus and simplify processes and designs
Strong customer facing skills, ability to influence and motivate internal/externals teams and vendor partners
Proven ability to work with cross functional teams in a matrixed organization
Proven Ability to document interfaces and data flows
Proven ability to facilitate knowledge transfer and translate complex technical issues into compelling business benefits
Excellent written/verbal communication skills
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com. Please provide your contact information and let us know how we can assist you.
Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.
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Equal Employment Opportunity:
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.
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Please click here to see our EEO Policy Statement.
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