Senior Business Systems Analyst, Sales

Equinix is the world’s digital infrastructure company, operating 210 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

At Equinix, we help the world’s digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives. Our culture is based on collaboration and the growth and development of our teams. 

We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary: As a Senior Business Systems Analyst, Sales you will partner with the Sales, Channel, and other business groups to support and ensure delivery of applications and align with business and IT strategy. You will take part in architecture and design discussions to promote consistency to development methodologies. The position combines vendor management responsibilities with in-depth hands-on technical expertise. Apply technical expertise and business analysis concepts to identify, evaluate and define complex systems scope and objectives with an understanding of applicable business practices, processes, systems, and industry standards to meet end-user needs.

Responsibilities

• Build productive relationships with a global IT teams, including BSAs, developers & DBAs

• Support the evaluation, design, and architecture of the Sales Technology Stack

• Understand the full Sales cycle, and design solutions that interface with SFDC, Anaplan, Clari, Siebel, Apttus, and Partner applications

• Drive a cross-functional and integrated approach to Sales solutions within Equinix

• Review and identify areas for improvement and make recommendations

• Perform hands-on Salesforce system setup and configuration

• Manage new releases of SFDC and efficiently roll out new features

• Manage Salesforce security including roles, profiles, sharing rules, and permission sets

• Build customized solutions in Salesforce that supports business requirements and processes

• Work with consultants and/or offshore resources in support of Salesforce development

• Create and maintain fields, views, reports, dashboards, rules, workflows and other salesforce.com objects and functions as needed

• Translate business requirements into system solutions

• Drive and execute functional design, testing, change management and end user acceptance for projects and enhancements

• Work with relevant teams to support day-to-day systems and interfaces to resolve issues related to existing application solutions

• Suggest best practices and opportunities for improvement through automation or simplification

• Clearly communicate project status to key stakeholder

• Provide training and mentoring to business and IT team members

• Assist in System Portfolio Management and Strategic Roadmap

• Work closely with IT and Project Managers to track resource allocation and utilization for portfolio and larger projects

• May perform other duties as assigned

Qualifications

• 7+ years’ experience in a Business Systems Analyst role supporting business units globally

• 5+ years’ experience with SFDC – Sales Cloud administration

• 3+ years’ experience with Salesforce Partner Community and Partner Marketing applications or relevant PRM (partner relationship management) experience

• 1+ years’ experience with Service Cloud and CPQ

• Design and implementation experience with SalesForce.com, Partner Communities and CPQ

• Experience with Service Cloud, Sales Cloud, and Salesforce Lightning

• Experience with utilizing process builder, workflow rules, Apex, LWC, SOQL, SAQL, JSON within Salesforce platform.

• Exposure to Salesforce platform integrations (inbound/outbound) using the REST/SOAP APIs, Web Services, Data Loader

• Experience with Einstein Analytics

• Experience with Project Management tools and methodology

• Proven ability to manage multiple projects concurrently and drive delivery and execution

• Bachelor’s Degree in Computer Science, Information Systems or equivalent

• Current ADM-201 or 211 or DEV 401 certifications a plus

• In‐depth knowledge of the standard capabilities of SFDC and have successfully expanded on those capabilities through AppExchange and/or integration with external systems

• Strong analytical skills in analyzing complex problems, processes, and systems to propose solutions

• Deep understanding of Lead, Account, Contact, Deal Registrations, Opportunity Management

• Experience with Deal Registrations, Content Management, Partner Scoring and Partner Engagement tools

• Deep understanding of related business processes like Sales crediting and compensation, contract management, quoting, and the order/fulfilment cycle to support impact analysis and design for proposed solutions

• Establish working relationships with personnel at all levels in the organization

• Effectively manage confidentiality of information

• Ability to quickly learn new systems, processes, and technology

• Drive business consensus and simplify processes and designs

• Strong customer facing skills, ability to influence and motivate internal/externals teams and vendor partners

• Proven ability to work with cross functional teams in a matrixed organization

• Proven Ability to document interfaces and data flows

• Proven ability to facilitate knowledge transfer and translate complex technical issues into compelling business benefits

• Excellent written/verbal communication skills

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com.  Please provide your contact information and let us know how we can assist you.

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.