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Senior Business System Analyst - ServiceNow

 

Senior Business System Analyst - ServiceNow

  • JR-122529
  • Toronto
  • Information Technology
  • Full time
Senior Business System Analyst - ServiceNow

Equinix is the world’s digital infrastructure company, operating 210 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.
 

At Equinix, we help the world’s digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives. Our culture is based on collaboration and the growth and development of our teams.
 

We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success

Job Summary: As a Sr Business System Analyst, you will partner with business groups to ensure delivery of applications aligned to the business and IT strategy, as well as the support of those applications.

Responsibilities

  • Partners with business stakeholders to analyze, define and document business requirements, within and across functional areas

  • Understands business environment and helps to connect/align relevant business stakeholders

  • Manages stakeholder expectations and communications within and beyond functional track

  • Knows business environment well enough to identify and proactively include the correct stakeholders

  • Interacts regularly with senior management level stakeholders, and demonstrates value from realized projects

  • Responsible to design and document cross-functional and global solutions, drawing on functional expertise of functional and technical team members or vendors, as appropriate

  • Advises on solutions prepared by peers or supporting team, and champions good design practices

  • Documents and reviews broader team documentation

  • Supports team in identifying and defining relevant documentation templates pertaining to solution delivery

  • Develops functional designs for applications, integrations and conversions

  • Ability to work on multiple functional areas and integrations with third party products

  • Keeps up to date with industry trends and vendor capabilities to produce robust functional designs

  • Reviews functional designs and obtains sign-offs with the cross functional business and IT teams

  • Provides inputs into business processes based on design capabilities

  • Coordinates integration testing, validates test cases with stakeholders for user acceptance testing and training, and obtains sign-offs

  • Coordinates defects clarification, triage and coordinate resolution with engineering teams

  • Manages multiple application releases and projects

  • Manages stakeholder expectations

  • Designs release scope and schedule in line with business goal, prioritization and IT capacity

  • Configures applications in line with business goals

  • Designs forward looking configurations by recognizing future needs aligned with the business roadmap

  • Supports and trains junior resources and oversees quality in triage and troubleshooting practices

  • Leads troubleshooting efforts on critical issues with cross functional teams through resolution

  • Analyzes adoption rates and issues and assesses business case realization and proposes solutions to improve

  • Manages/leads individual consulting resources as assigned

  • Participates in vendor advisory boards and user groups

  • Executes medium-scale vendor evaluations, pricing negotiations and software acquisitions

  • Prepares management communications and gets stakeholder input for recommendations

Qualifications

  • 7+ years experience in analytics

  • ServiceNow experience as a BSA

  • Experience with global projects and teams

  • Agile Methodologies expertise

  • Advanced English

  • Bachelor's in Information Systems, Business or related field

  • Leading teams previous experience

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.