Senior Business Analyst - Commercial Optimization

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000+ cloud and IT service providers in 27 countries spanning five continents.  

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. 

Job Summary: As a Senior Business Analyst, you will work closely with various stakeholders to gather, document, update and distribute best practices related to commercial contracts, processes and policies. You will also be responsible for initiating and facilitating regular updates to global pricing and quoting guidelines for our sales teams. The successful candidate will be the vital link between Commercial Operations and other organizations within Equinix (Product Management, Legal, IT etc.) to inform and assess the impact of various process or policy changes. You should be able to work independently with necessary guidance and be able to successfully deliver your work within specified timelines.

Responsibilities

Problem Solving/Assessment:

• Determines and applies appropriate methodologies and tools for analyzing a range of functional and/or cross-functional issues (sometimes complex or with a high level of ambiguity)

• Identifies process gaps and issues, and formulates plans to address these

• Assesses impact of manual workarounds

Stakeholder Management:

• Manages stakeholder expectations within team and/or across functions

• Identifies and proactively includes relevant stakeholders and communications effectively

• Escalates to higher management to resolve complex stakeholder issues

• Status reporting providing periodic project updates, highlighting risks, issues, and concerns

Change Management:

• Owns documentation of best practices relevant to Commercial Operations and assists with regular updates of training material and other documents by working with both internal and external stakeholders

• Proactively reaches out to stakeholders to identify opportunities to create structured and formal documentation of processes and activities

• Assesses post-change benefits and success criteria

Business Requirements, Functional Design and Process Design:

• Obtains, creates, and documents business requirements engaging multiple stakeholders

• Assists with creating BRDs and manages cross-functional and cross-regional reviews of low/medium complexity

• Works with other BAs and IT team on solution design and development

• Understands and communicates the financial and operational impact of any changes

• Assesses solutions from multiple angles

• Partners with stakeholders to analyze, define, and document business processes within and across functional areas

Reporting, Metrics, and Tools:

• Builds reports, dashboards and models to analyze, report, and present data to identify opportunities for improvement of key business metrics

• Presents insights and opportunities to stakeholders

Alignment, Consistency & Prioritization:

• Assesses priority based on fit to agreed organizational criteria

• Recommends alternative solutions, escalating to more senior members

• Represents and protects vital commercial and business interests at various forums

• Participates in cross functional discussions to drive issues, challenges, and prioritization efforts

• Supports in providing necessary feedback, guidance and/or advice to team members

Qualifications

• 5+ years of experience in related field preferred

• A strong academic background with demonstrable commercial acumen;

• Bachelor’s degree preferred

• Must be proficient in MS Office applications and advanced Excel (complex formulas, pivot tables etc.) combined with strong presentation skills

• Familiar with Salesforce, Siebel CRM, JIRA, Smartsheet, SDLC, Agile and Waterfall methodologies

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com. Please provide your contact information and let us know how we can assist you.

Learn more about Equinix:

Who We Are

Magic of Equinix

Stay connected: LinkedIn , YouTube , Facebook , Twitter

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.