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Senior Associate End User Technology Engineer

 

Senior Associate End User Technology Engineer

  • JR-128102
  • Santiago
  • Information Technology
  • Full time
Senior Associate End User Technology Engineer

Equinix is the world’s digital infrastructure company, operating 210 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. With Equinix Metal, customers can rapidly deploy automated single-tenant infrastructure and interact with 1,800+ networks and 2,900+ cloud and service providers. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.  

At Equinix, we help the world’s digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives. Our culture is based on collaboration and the growth and development of our teams. 

We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.  

What you will be doing

  • Troubleshoot to resolution Windows 10, macOS, Microsoft 365, and other internal application software issues as assigned
  • Image, configure, upgrade, and repair desktops and laptops and peripherals from leading vendors such as Dell
  • Perform daily walkthrough and issue resolution with Zoom-Enabled Rooms
  • Host or moderate Zoom virtual meetings and Webinars
  • Remote user support with focus on Latin American locations (Chile, Peru, Brazil, Colombia, Mexico, etc.)
  • Complete desktop and telecom-related projects as assigned (e.g., software or hardware deployments, office moves, IT license audits, etc.).
  • Help troubleshoot and work with telecom engineers to resolve end-user telecom issues
  • Provide outstanding customer service
  • Build and maintain IT knowledge base by creating knowledge management articles and execute as documented
  • Support IBX / Offices Expansions and Integrations
  • Ordering and installing new equipment
  • Resolve incidents, events and requests within the SLAs defined and escalate them when required to the proper team
  • Travel to sites if required
  • Support audit processes: Audit remediation, escalate issues to resolve with vendors
  • Partner with Sr. staff to test pre-mass deployment software packages identifying issues and escalating to Sr. staff.
  • Provide training and documentation to junior associate

What you should have

  • Extensive knowledge of Windows 10, and Microsoft 365
  • Support knowledge and experience with hardware from Dell, Microsoft, and Apple
  • Administration experience with Zoom Admin portal
  • Host and moderator experience with Zoom virtual meeting
  • Understanding of system administration, basic networking, and VoIP concepts
  • 3 - 5 years’ experience working in a fast-paced and dynamic, customer-focused IT Helpdesk environment
  • Bachelor’s degree in Computer Science or MIS or equivalent work experience
  • Desired technical experience and knowledge
    • JAMF MDM
    • Microsoft Intune or SCCM
    • Active Directory administration
    • Microsoft 365 Certified: Modern Desktop Administrator Associate
    • MAC OS support
  • Required Intermediate English level writing, speaking and listening
  • Desired Basic Portuguese level

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability.

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.