Person, Clothing, Face, Female, Sleeve, Woman, People, Long Sleeve, Portrait, Smile

Senior Associate End User Technology Engineer

 

Senior Associate End User Technology Engineer

  • JR-122422
  • Mumbai
  • Information Technology
  • Full time
Senior Associate End User Technology Engineer

Who are we?

Equinix is the world’s digital infrastructure company, operating 210 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

 

At Equinix, we help the world’s digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives. Our culture is based on collaboration and the growth and development of our teams. 

 

We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success

Job Summary:
Entry to mid level experience as an End User Technology Services professional with experience in applications, systems and hardware.

Responsibilities

  • Executes against documented plan
  • Maintain high SLA Operational Coverage
  • Project rollout and tracking
  • Resolves issues and/or escalates issues to manager/project manager
  • Travels to sites, as necessary
  • IBX/Office Expansion Support


System Audits

  • Audit remediation, per instructions
  • Escalates issues for resolution with vendor


End User Support (outside of Tickets, often individual)

  • Ad hoc, real-time, EA and employee support to troubleshoot a wide range of issues including but not limited to, hardware and software issues


Software Installations, Packaging and Deployment

  • Responsible for single or individual package deployment and software installations, confirming successful deployment/installation with user
  • Partners with Sr Staff to test pre-mass deployment software packages, identifying issues and escalating up to Sr Staff


Ticket Triage and Resolution (event, incident, request)

  • Tier 2 ticket triage
  • Resolves majority of more complex issues and requests within Tier 2 scope (per list of pre-defined work categories), escalating as necessary
  • Responsible for following equipment legal hold procedures
  • Meets or exceeds 95%+ SLA compliance for ALL user requests
  • Meets or exceeds 95%+ customer satisfaction for ALL user requests or issues


Application Administration

  • N/A


Internal GTS Staff Training

  • Responsible for training more junior Associates


Hardware Deployment, Installation and Certification

  • Responsible for PC and Mac imaging, installation of peripherals


Qualifications

  • 1+ years experience
  • MSFT 365 device management
  • Azure AD experience
  • Cloud VDI administration
  • Associate's degree preferred
  • A+ and MCST certification preferred

Apply Now

Sign in with LinkedIn
Autofill my information with LinkedIn
Alert me about jobs like this

Not You?

You're now being redirected to the application website

Know someone who would be great for this job? Let them know here!

Fill in your details 

Not You?

Thank you

People Also Viewed

Construction Project Manager

Regular JR-123421 Singapore Singapore Singapore Construction Project Management Construction M2
Construction Project ManagerWho are we?Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and...

Program and Project Management Engineer

Regular JR-123380 Singapore Singapore Singapore Program and Project Management Project and Program Management B3
Program and Project Management EngineerWho are we? Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to ...

Diversity & Inclusion Intern Role

Intern JR-123355 Singapore Singapore Singapore Intern Interns and Apprentices S1
Diversity & Inclusion Intern RoleWho are we? Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to si...

Program and Project Management Engineer

Regular JR-123379 Singapore Singapore Singapore Program and Project Management Project and Program Management B2
Program and Project Management EngineerWho are we?  Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to...

IBX Technician III

Regular JR-123557 Kent Washington United States Kent IBX Technician Operations O3
IBX Technician IIIEquinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragm...

Executive Recruitment Researcher

Regular JR-123531 Amsterdam. Slough. Redwood City. Denver. Tampa. Frisco California. Colorado. Florida. Texas Netherlands. United Kingdom. United States Amsterdam. Slough. Redwood City. Denver. Tampa. Frisco Talent Acquisition Enablement Human Resources B2
Executive Recruitment ResearcherEquinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring ...

Apply Now

Sign in with LinkedIn
Autofill my information with LinkedIn
Alert me about jobs like this

Not You?

You're now being redirected to the application website

Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.