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Senior Associate Business System Analyst, Operation

 

Senior Associate Business System Analyst, Operation

  • JR-122999
  • Frisco
  • Information Technology
  • Full time
Senior Associate Business System Analyst, Operation

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

 

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.  

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success

Job Summary:

Making a difference as part of a collaborative team that focuses on operation initiatives, you will be responsible for driving IT projects which will include discovery and identification of high value business gaps, creation of new system flows to support new operation business models, and improvement on existing process/systems within our day-to-day operation.


Responsibilities

Business Requirements Analysis

  • Identify business gaps, evaluate process, and address key challenges through implementing either custom or off-the-shelf IT solutions.

  • Perform business and system analysis work, identify root cause of business challenges through data and process analysis.

Process Modeling and Design

  • Participates in process modeling projects by documenting requirements, process models and functional designs, using appropriate business process tools and methodologies.

Stakeholder Management

  • Work with cross-functional and global teams to through backlog grooming activities, prioritization, and sprint planning in projects/product.

  • Guides cross-functional teams and stakeholders through phases of requirements definition, design, development, testing and deployment.

Solution Design

  • Gather business requirement, tracking solution implementation, and provide post production support and enhancement following agile methodology.

  • Work with UI & UX designers, Business stakeholders and Engineering teams to design, deliver and review product wireframes, prototypes.

Documentation

  • Documents project deliverables in collaboration with BSAs, technical teams and business users.


Testing & Test Design

  • Executes functional and system integration testing as per business requirements.

  • Coordinates business requirements & defects clarification, triage and coordinate resolution with engineering teams.


Project Management

  • Manages end-to-end delivery of enhancements.

  • Plans the delivery cycle in line with release goals.


System Configurations

  • Designs optimal systems configurations for enhancements.


Day to Day Support (Production Support)

  • Triages and troubleshoots first level tickets.

  • Provides training and guidance for recurring training issues.

  • Compiles operational support reporting.


Training and Change Management

  • Provides support in creating and maintaining materials for SME training.


Vendor & Application Technology Evaluation

  • Conducts analysis on vendor and application options, i.e., Magic Quadrant, as a key input to selection cycles.

  • Assists in building RFP documentation and selection criteria tools.


Qualifications

  • SME in business analytics, product analytics or relevant job functions.

  • Bachelor's in Information Systems, Business, Computer Science, Engineering or related field.

  • Master's Degree is a Plus.

  • Previous experience with data-driven projects.

  • Previous experience with software project implementation.

  • Previous experience with best practices around designing dashboards, project flow, KPIs and defining business processes.

  • Ability to work in a cross-functional, fast-paced environment and managing complex initiatives.

  • Previous work or internship experience in construction industry is a plus.

At Equinix, we’re tasked with leading in the communities we serve — and doing our part to help keep our communities and our teams safe. Our #IamSafeIBelongIMatter culture transcends and informs all we do. In alignment with our culture, as well as our status as a U.S. federal contractor, as of December 8, 2021, Equinix will be mandating all US-based employees to be fully vaccinated for COVID-19. If you are unable to get a vaccine due to a medical condition, or sincerely held religious belief, Equinix will consider exemption requests as an accommodation.

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability. 

Visit our Career page here to understand about Equinix COVID-19 Vaccine Policy.

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.