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Sales Support Supervisor

 

Sales Support Supervisor

  • JR-121178
  • Sao Paulo
  • Sales
  • Full time
Sales Support Supervisor

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, sophisticated infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have built the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in multifaceted directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. That is foundational to our core values as a company and is vital to our success.

Our Supervisor Sales Transactions Support lead is responsible for managing and supporting the Team and ensures that all transactions are completed within established goals contributing to customer fidelity and success.

What you will be doing

  • Is responsible for the accuracy, timeliness and overall customer experience of all inbound and outbound sales support transactional requests
  • Implements and supports the consistent implementation of company initiatives, such as new product launches, marketing promotions, and pilot programs
  • Participates in quarterly SOX compliance audits
  • Manages various transactional support reporting and dashboard creation
  • Designs and enables dashboards needed for operational transparency in to transactional KPI's and SLO compliance
  • Evaluates reporting and dashboard data and makes management decisions through trending analysis
  • Identifies system and workflow process improvement opportunities (SFDC case management, Siebel, etc.) at the regional level and then uses staff to drive improvements and adoption
  • Implements established process improvement methods (Lean Six Sigma) to identify bottlenecks and choke points to existing process
  • Provides leadership and direction to the team to ensure overall success
  • Drives accountability for the performance and results of direct reports
  • Supports hiring decisions and activities including job definition, interviewing, selection, and onboarding
  • Provides input for all employee including compensation, quarterly conversations, performance counseling, mentor and career development
  • Ensures workload is balanced
  • Assesses employee engagement and implements strategies and programs to improve it
  • Models the Equinix culture and values

What we’ll expect from you

  • Bachelor's Degree required
  • Fluent English
  • Proven experience in customer success, sales indirect, interaction with the sales team and leadership

What will be the difference if you have

  • Experience in IT industry

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

What we offer:

  • Competitive Salary
  • Employee Stock Purchase Plan
  • Company events
  • Company pension and capital forming benefits
  • Excellent growth and advancement opportunities
  • Great culture

Why Equinix

The opportunity to be part of the digital transformation in the world in a company that was elected by the employees as the best places to work by Glassdoor and it´s is GPTW for several consecutive years.

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran, or status as a qualified individual with disability.

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.