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Sales Support Associate

 

Sales Support Associate

  • JR-126712
  • Warsaw
  • Sales
  • Full time
Sales Support Associate

Equinix is one of the fastest growing data center companies, growing connectivity between clients worldwide. That’s why we're always looking for creative and forward-thinking people who can help us achieve our goal of global interconnection. With data centers in over 25 countries spanning across 5 continents, we are home to the Cloud, supporting over 9800 Cloud and IT services companies that are directly engaged in technological innovation and development. We are passionate about further evolving the specific areas of software development, software and network architecture, network operations and complex cloud and application solutions.


At Equinix, we make the internet work faster, better, and more reliably. We hire talented people who thrive on solving hard problems and give them opportunities to hone new skills, try new approaches, and grow in new directions. Our culture is at the heart of our success and it’s our authentic, humble, gritty people who build The Magic of Equinix. We share a real passion for winning and put the customer at the center of everything we do.

Sales Support Associate

Equinix is looking for an enthusiastic Sales Support Associate to join our Sales Support department.


Being part of the EMEA Sales Support Organization our mission is to be the single point of contact for all pre-sales related requests and issues. In your role as SSA (Sales Support Associate) you will be acting as a project manager for all pre-sales activities. As a team, we are responsible for tracking and coordinating progress on all opportunity-related requests, such as legal agreements, quotes, and customer signatures.


As our SSA, you play a key role in project handling pre-sales activities and you work cross-functionally to solve issues related to quotes, orders and data. You are the pre-sales operations contact who coordinates tasks seamlessly behind the scenes. You are handling multiple deals across the EMEA region ensuring they conform to Equinix standards, making sure the scope and direction of each is on schedule. Additionally, where there is a policy, process tool or system change impacting the customer or Sales, the SSA will make sure they are aware and help them through adoption.

Responsibilities
Pre-Sales Administration and Transactions Coordination
· Coordinates all pre-sales activity for small- and medium-size customers
· Collects complete and correct data upfront
· Validates data for accuracy
· Keeps systems up-to-date with customer information and legal documents
· Manages cases according to regional Case Management guidelines
· Oversees quote approval process
· Assists with New Customer set up
· Handles escalation between Sales Support and other internal groups
· Operates in the optimized case load range
· Works on small projects in addition to everyday role

Customer Engagement
· Follows up with customer on required documents and missing information
· Ensures Customer PO compliance
· Follows up on orders
· Assists with customer questions via email or phone
· Assists with gathering preliminary QBR info

Complex Deal Support
· Project manages single country, large, complex deals
· Manages all changes and keeps the quote and documents up to date
· Engages cross-functional teams to coordinate requirements against deadlines

Data Integrity
· Handles Internal Service Tickets to resolve Credit and Billing issues
· Executes Data corrections in Siebel based on fall out report
· Facilitates SFDC opportunity management by cleaning up opportunities based on guidelines

Process and Policy adoption and reinforcement
· Trains Sales reps on new tools, processes, and policies
· Delivers refresher trainings to address knowledge gaps
· Communicates process improvements and enhancements to Sales Team


 

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

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