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Sales Support Associate

 

Sales Support Associate

  • JR-123174
  • Tampa
  • Sales
  • Full time
Sales Support Associate

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed. 

 

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.   

 

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.  

Job Summary: In the Sales Support Associate role, you will partner with our customers and sales representatives. You will play a key role by delivering value through dedicated sales support and continual process improvement.

Responsibilities

Pre-Sales Administration and Transaction Coordination

  • Coordinate and administer the data gathering process. Review the data to ensure accuracy.

  • Input customer information and legal documents into the appropriate systems.

  • Respond to cases in accordance with the regional Case Management guidelines. Provide suggestions for a timely resolution.

  • Coordinate and monitor quotes through the approval process. Provide updates on status and timing.

  • Assist in building new Customer profiles and ensure the accuracy of the inputted information.

  • Collaborate with Sales and cross-function teams to address and resolve customer concerns.

  • Responsible for coordinating and handling small projects related to functions within the team such as process improvement and implementing new procedures.

Customer Engagement

  • Work with customers to obtain required documents. Request missing information and ensure accuracy and completeness.

  • Evaluate Customer Purchase Orders for accuracy and compliance.

  • Provide exemplary customer service while responding to customer questions via email or phone. Ensure customer satisfaction and resolution of customer questions or issues.

  • Capture requested information and required data for Quarterly Business Review through collaboration with cross-functional teams and key internal partners. Reconcile and validate information for improved accuracy.

Complex Deal Support

  • Provide project management for single country, large, complex deals including gathering and validating information. Respond to customer questions and requests and work to resolve any issues to continually improve customer satisfaction.

  • Ensure quote and documents are current and include edits, revisions and changes.

  • Engage cross-functional teams to coordinate requirements against deadlines.

Data Integrity

  • Resolves credit and billing issues through Internal Service Tickets. Communicates resolution and status to customers.

  • Reconciles and corrects data from fall-out report in Siebel.

  • Facilitates SFDC opportunity management by cleaning up opportunities based on guidelines.

Process and Policy Adoption

  • Provides training to Sales Representatives on new tools, processes, and policies.

  • Deliver refresher trainings to reinforce tools, process improvements and to address any knowledge gaps.

  • Communicate improvements and enhancements to Sales Team on a regular basis.

Qualifications

  • 1+ years customer/sales support experience preferred.

  • Bachelor's degree a plus.

At Equinix, we’re tasked with leading in the communities we serve — and doing our part to help keep our communities and our teams safe. Our #IamSafeIBelongIMatter culture transcends and informs all we do. In alignment with our culture, as well as our status as a U.S. federal contractor, as of December 8, 2021, Equinix will be mandating all US-based employees to be fully vaccinated for COVID-19. If you are unable to get a vaccine due to a medical condition, or sincerely held religious belief, Equinix will consider exemption requests as an accommodation.

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability. 

Visit our Career page here to understand about Equinix COVID-19 Vaccine Policy.

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.