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Sales Support Associate

 

Sales Support Associate

  • JR-129953
  • RIO DE JANEIRO
  • Sao Paulo
  • Sales
  • Full time
Sales Support Associate

Who We Are

Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed. 

We are a fast-growing global company with 78 consecutive quarters of growth. Our innovative portfolio of high-performance products and services has created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000 cloud and IT service providers in 31 countries spanning six continents.   

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success. 

What you will be doing

  • Pre-Sales Administration and Transactions Coordination
  • · Coordinates all pre-sales activity for small- medium-sized customers
  • · Collects complete and correct data upfront
  • · Validate data for accuracy
  • · Keeps systems up-to-date with customer information and legal documents
  • · Manages cases according to regional Case Guidelines
  • · Oversees quote approval process
  • · Assists with New Customer set up
  • · Handles escalation between Sales Support and other internal groups
  • · Operates in the optimized case load range
  • · Works on small projects in addition to an everyday role


Customer Engagement

  • · Follows up with customer on required documents and missing information
  • · Ensures Customer PO compliance
  • · Follows up on orders
  • · Assists with customer questions via email or phone
  • · Assists with gathering preliminary QBR info


Complex Deal Support

  • · Project manages single country, large, complex deals
  • · Manages all changes and keeps the quote and documents up to date
  • · Engages cross-functional teams to coordinate requirements against deadlines


Data Integrity

  • · Handles Internal Service Tickets to resolve Credit and Billing issues
  • · Executes Data corrections in Siebel based the on fallout report
  • · Facilitates SFDC opportunity management by cleaning up opportunities based on guidelines


Process and Policy adoption and reinforcement

  • · Trains Sales reps on new tools, processes, and policies
  • · Delivers refresher training to address knowledge gaps
  • · Communicates process improvements and enhancements to Sales Team

What you should have

  • Experience preferred
  • Bachelor's degree preferred
  • Spoken and Written in English is a must

Why Equinix

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com. Please provide your contact information and let us know how we can assist you.

Equinix is an equal-opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability.

View additional Equal Employment Opportunity information here.

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.