Sales Operations Analyst II

Who are we? 

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.  

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success. 

Job Profile Summary

The role will work closely with multiple internal cross functional teams regionally and deliver value by supporting proactively, provide advisory and being on top of the backlog orders' progress. 

Responsibilities

Core

Determine and apply appropriate methodologies and tools for analysing a range of standard, functional and/or cross-functional issues.

• Identify process gaps/issues and improvements pertaining to the global backlog policy and monthly global backlog exercise.

• Manage and support the end-to-end regional backlog process and monthly backlog exercise.

• Act as the primary point of contact for the regional cross-functional teams on the global backlog policy and monthly backlog exercise.

• Manage day to day process escalations.

• To look into internal ordering process bottlenecks and ensure timely billing.

• Coordinate with regional cross-functional teams such as AE, CPM, SE, Ops, Finance tracking, providing advisory/insights pertaining to backlog.

• Ensure global alignment through frequent discussions within the backlog team.

• Drive productivity and efficiencies via end-to-end sales process improvements and optimisations.

• Provide inputs on the global backlog reporting and metrics requirement.

Process and Policy Adoption and Reinforcement

• Educate regional cross functional teams on new tools, processes, and policies

• Delivers refresher trainings to address knowledge gaps

• Communicates process improvements and enhancements to cross functional teams

Project Management

• Supports project plans and resources, tracking timelines and ensuring status updates are periodically communicated with the regional cross functional teams

• Coordinates with stakeholders to facilitate alignment through implementation and post-implementation stages

• Identify risks/issues and proactively initiate discussions on workaround and permanent solutions.

• Coordinate cross functional discussions to resolve issues & challenges and prioritisation efforts

Requirements

• Degree in Business Studies, Business Management, Data Analytics or equivalent

• Prior work experience of at least 4 year in the related field is required

• Good interpersonal, communication skills and ability to visualise issues and communicate locally within the region, cross region or with different cross functional teams.

• Ability to work proactively and independently to interact with stakeholders, understand needs, and present findings, and documents with clarity verbally and written

• Bring critical insights and suggestions for continual improvement into process and solution design. 

• Meticulous and able to pick up fast.

• Responsible, independent and multi-task in a fast paced environment.

• Proficient in Microsoft Office Excel, PowerPoint and reporting tools

• Self-driven team player with ability to learn quickly, and apply new tools and techniques

• Experience documenting specifications, such as source to target mappings, and business rule and data validation requirements

• Outstanding organisation, coordination and leadership skills