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Regional Projects & Programs Lead

 

Regional Projects & Programs Lead

  • JR-123252
  • London
  • Operations
  • Full time
Regional Projects & Programs Lead

Regional Projects and Program Leader

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.  

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success

Job Description

EMEA Operations consist of 6 countries/sub-regions, each with a senior leader reporting to SVP for EMEA Operations. The EMEA team has central functions for capacity management, security and large capital project delivery that report to this position. In addition, global operations invests in multiple programs to deploy tools, automation, process improvement and other initiatives that will drive consistency, effectiveness and efficiency. These central functions and global initiatives need to deliver consistently across the 6 sub-regions and this role will take overall responsibility to ensure this delivery happens, raising the overall operational effectiveness, customer experience and business impact in EMEA.

Manages the team and provides overall strategy and direction, for successful delivery of projects & programs in service to the region.  Is responsible for execution and implementation of regionally defined programs/portfolios. Responsible for effective management of time, money and human resources to define, implement and operationalize global, regional and local projects and programs.  Ultimate responsibility for managing project/program risk. Scope predominantly is capital focused but will include other Opex and administrative programs.  Additional responsibility for regional Security, Capacity People Mngt and special projects as assigned.

Main responsibilities and accountabilities of the role

People management

  • Provides overall leadership, strategy, and direction across teams and ensures the team's growth is in alignment with business needs
  • Sets functional and development objectives for managers / team members
  • Provides leadership and direction for the business function

Stakeholder Management

  • Partners with SVP Operations to prioritize regional programs and initiatives and drives outcomes across the region as part of EMEA Operations leadership team
  • Manages relationships with sub-regional leaders and their teams as well as multiple business stakeholders in commercial finance, corporate development, sales and global operations
  • Seeks opportunities to build effective stakeholder relationships on behalf of the team with a view to delivering improved customer and business outcomes through cross-functional collaboration
  • Encourages feedback and has stakeholder knowledge of function and manages expectations
  • Creates and drives stakeholder communications and manages any escalations

Communications

  • Is responsible for overseeing a team who has multiple and broad communication responsibilities
  • In tune with executive communication needs
  • Challenges the team and others on finding a balance between effective communications whilst pragmatic with volume, frequency and/or content

Risk Management

  • Is the highest-level escalation point within the team for highly complex issues
  • Challenges the team to ensure lateral thinking and information is fully analyzed to achieve resolution
  • Where necessary may refer and escalate outside of the immediate team

Project/Program Delivery

  • May direct multiple teams that are responsible for delivery of site customer & infrastructure projects and company-wide strategic programs
  • Delivers on time, in budget and with required quality
  • Drives direction of strategy and ensures alignment to business needs
  • Directs multiple project and program management business professionals
  • Is responsible for delivery of company-wide strategic programs/portfolios

Resource Management                                              

  • Partners with leadership to set KPI's and metrics
  • Accountable for resource planning management (people, finances, vendor bids, etc.) across the project teams

Project and Programme frameworks

  • Influences, defines, and effectively communicates project management methodology and its application to customer solutions, customer orders, capital / infrastructure projects and company programs

Knowledge and Experience

  • Track record of influencing and collaborating with senior business leaders
  • Experience of driving substantial change programs in a large multi-country organization
  • Understanding of data centre operations or similar mission-critical operational environment
  • Strong Program Management background
  • Extensive knowledge of the processes and systems that underpin the data center business and more specifically the Equinix way to operate
  • Previous experience with Customer Projects (Cage & Strategic/GAM Customers)
  • Previous experience with Infrastructure Projects (Cyclical Replacement / Upgrade) e.g. less than $10Mil (UPS, Chiller, CRAC, Cabling backbone, etc.)
  • Previous experience with Company-wide Programs execution / implementation
  • Previous experience with Vendor Cost Management & Costing Support to Sales e.g. Cabs, Cage build, Security, Cabling infrastructure, and custom requirement(s), excluding Facility R&M & Utilities cost 

Skills and attributes

  • Exhibit overall strong business and financial acumen
  • Strategic thinking but with a strong execution focus
  • Creative, high energy, self-starter comfortable running programs independently
  • Solid presentation, analytical and interpersonal skills
  • History of using strong communications skills across multiple departments
  • Knows how to organize resources to effectively managed concurrent requests from an array of customers (internal and external)
  • Ability to drive transformational change through direct reports and influence in matrix organization

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.