Project & Programe Advisor, AutoCAD

Job Summary:

Supports the delivery of projects/programs and develops knowledge.

Responsibilities

Planning
· Creates simple task list for themselves or given the tasks to document in a plan for wider groups or people

Stakeholder Management
· Awareness of immediate key stakeholders, and with guidance able to identify the needs of stakeholders

Communications
· Provides personal task and progress updates within their team or project
· The use of tools and template requires feedback from more senior colleagues which drive learning and development

Risk Management
· Is aware of risks and able to demonstrate an understanding of preventative action to minimize risks to their plans

Project/Program Delivery
· Supports the delivery of projects/programs by delivering tasks required of them

Resource Management (people, finances etc.)
· Develops knowledge of Resource Management by assisting others in tracking and maintaining project resources and timesheets

Customer Care (For employees working in Customer Care and Experience):
· Assigned simple customer deployments to manage through completion
· Communicates with customers on pre-defined milestones
· Has a basic technical knowledge of designated products/processes
· Handles escalations with close guidance from a leader/manager
· Resolves issues with close guidance from leader/manager