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Program Manager, IT PMO – CX Operations

 

Program Manager, IT PMO – CX Operations

  • JR-121811
  • Redwood City
  • Project and Program Management
  • Full time
Program Manager, IT PMO – CX Operations

Equinix is the world’s digital infrastructure company, operating 210 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

 

At Equinix, we help the world’s digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives. Our culture is based on collaboration and the growth and development of our teams.  

 

We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary: The Program Manager will be responsible for program delivery of multiple related projects while building effective relationships with stakeholders. The role will also be responsible for managing a portfolio of projects from start to finish, requiring collaboration and coordination across various functional areas to deliver seamless execution to enhance customer and user experience. The ideal candidate will have a track record of leading diverse, cross-functional teams in the design, development, execution of complex tactical initiatives, develop comprehensive project and communication plans, and support the change management that accompanies the implementation of new technology, process, and behavior within an established and matrixed organization. The ability to influence and negotiate, drive adoption, and execute with a strong sense of urgency is critical. The candidate will also preferably have customer-facing experience, as well as the ability to assimilate key insights in efforts to exceed customer expectations.

Responsibilities

  • Strong leadership of IT Skillsets

  • Experience managing off the shelf products and custom applications

  • Exposure to SAAS applications

  • Agile Experience is a must

  • Manage large scale, complex, multi-site and multi-regional, high visibility customer deployments involving cross-functional and cross-regional project teams

  • Apply a range of approaches to planning and gathering information in which to develop/facilitate/lead more complex Business Cases, plans and schedules (i.e. ROI)

  • Manage project request submission process

  • Competent in the use of planning tools, consider and develop cross functional plans

  • Scope technology programs

  • Develop project charters and obtain signoff from stakeholders

  • Develop overall program schedule in conjunction with customer requirements

  • Technology Project Planning and Execution (Single Program with a start date and end date. (Plan, Execute, Close)

  • Manage multiple workstreams at the same time

  • Facilitate project retrospective meetings

  • Identify continuous improvement opportunities

  • Lead effort estimation process across various teams

  • Manage IT PMO Change Management Process Technology Program and Portfolio Management (On-going program with multiple projects and teams Identify, Change, Empower, Monitor)

  • Maintain IT PMO Backlog

  • Lead programs which comprise multiple Agile/Project teams

  • Align projects within the program

  • Identify and resolve program level issues with cross functional teams

  • Manage program external dependencies

  • Track project financials (cost and benefits)

  • Develop program status slides and maintain updates on weekly basis

  • Conduct Steering Committee meetings

  • Drive, monitor and control program level commitments

  • Manage SOW, Vendor financials/Contracts as required

  • Produce IT PMO reports and dashboards

  • Support Technology Project Methodologies and Tools (Methodologies such as Agile, SDLC, Scrum. Experience with PM Tools such as PPM, Jira, ServiceNow, Smartsheet, BI and SharePoint)

  • Communicate IT PMO Framework to all IT PMO Stakeholders

  • Define IT PMO project lifecycle processes

  • Develop and maintain communication plans / RACI

  • Develop and maintain project templates

  • Mentor junior project/program team members in project management

  • Responsible for program delivery of multiple related projects required for a specific business functional strategy

 Stakeholder Management

  • Work with numerous stakeholders and may work with government/governance bodies

  • Manage internal company wide stakeholders on project teams and hold them accountable for meeting commitments

  • Understand stakeholder needs and build effective relationships

  • Demonstrate influencing skills to achieve solutions and remediate challenging stakeholder situations

Communications

  • Use a variety of communication methods to deliver information relevant to the audience and project needs

  • Awareness of standardized tools and template requirements and is a 'go to' person for feedback on the development of project/program management standards

  • Meet with and present to customer executives at the program level

Risk / Issue Management

  • Approach to risk management spans projects level up to strategic risk management where required

  • Track issues & risks

  • When faced with issues apply lateral thinking and analyzes available information to solve problems and engage with teams to resolve

Resource Management (people, finances etc.)

  • Ability to problem solve resource/budgetary issues with internal teams and external suppliers and conclude disputes successfully and independently

Qualifications

  • 10-15+ years of experience

  • PMP, PgMP, Agile and Scrum Master preferred

We offer Medical, TeleMedicine, Dental, Vision, Life and AD&D insurance, 401K, Leave of absence & disability benefits, paid time off & holidays and more. 

In accordance with Colorado State Law (https://leg.colorado.gov/bills/sb19-085) the salary range for Colorado for this role is $98,000 - $132,000 per year with 20% bonus target. 

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.