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Product Owner - REMOTE

 

Product Owner - REMOTE

  • JR-120733
  • Redwood City
  • Frisco
  • Business Analysis and Operations Support
  • Full time
Product Owner - REMOTE

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed. 

 

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.   

 

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.  

 

Job Summary:

Global Ops Enablement is responsible for empowering the data center staff with technology, tools, and processes to provide frictionless service delivery to our customers. This role offers an opportunity to help define and advance the next-generation capabilities to simplify and enable the organization to operate effectively and at scale.

As a Product Owner, you will be identifying areas of opportunity, determining their value, and driving product solutions through direct engagement with end-users, designers, and developers in an agile environment to ensure product-market fit and delivery of quality products within budget.


Responsibilities

Ideal candidate would have experience working as a product owner in the telecom, start-up or related field.

Problem Solving/Assessment 

  • Applies appropriate methodologies and tools for analyzing a range of complex, functional and/or cross-functional problems with business implications (often complex and with a high level of ambiguity) 

  • Recommend areas of improvement that consider the needs of functional or multi-functional teams 

  • Identifies process gaps and issues and recommends areas for improvement

  • Facilitates discussions and drives resolution where disagreement exists, escalating where necessary

Product management

  • Works closely with other product owners and stakeholders as part of the Agile team to define the scope of the product and vision

  • Interview and collaborate with users to author user stories, sketch wireframes/mockups and work with the UX/UI design team to turn them into high fidelity mock-ups

  • Lead workshops to identify and define use cases with the stakeholders and the users

  • Work with the technology teams to define and refine product backlog continuously

  • Participate in project-related activities, including product training, documentation, and support

  • Run demos of the completed product feature/function

  • Monitor key performance metrics and suggest changes to improve their performance

  • Assesses priority based on fit to agreed organizational criteria 

Stakeholder Management 

  • Responsible for providing comprehensive input to partners to support decision making and managing expectation 

  • Dedicatedly communicates issues and risks and raise conflicts, proposing options for resolution, and raises issues as needed 

  • May work with governance boards or steering committees 

  • Identifies and proactively includes correct stakeholders, communicates effectively, and handles expectations within and/or across functions

  • Understands the partners and stakeholder needs and builds effective relationships 

  • Drives alignment with stakeholders from problem identification through completion

Implementation and Post-Implementation Monitoring

  • Leads and facilitates cross-functional discussions to drive issues, challenges and prioritize efforts 

  • Recommends alternative solutions, advancing where disagreements persist 

 Management 

  • Manages scrum team alignment to ensure that priorities are carried out in a timely manner and projects are progressing as expected 

  • Manages low/medium degrees of conflict, escalating where necessary

  • Provides necessary feedback, guidance and/or advice to junior team members and internal staff

Business Requirements, Functional Design and Process Design 

  • Obtains, creates, and documents business needs, engaging cross functional stakeholders 

  • Create and lead Business Requirements Documents (BRD), multi-functional and cross-regional reviews 

  • Works in an Agile environment and continuously reviews the business needs, refines priorities, outlines landmarks, deliverables, finds opportunities and identifies risks 

  • Assesses solutions from multiple angles

  • Reviews functional design, working closely with BSAs and DEV teams to ensure solution meets requirements 

  • Utilizes Lean Six Sigma methodology designing or improving business processes 

Resource and Budget Management 

  • Works closely with the team, ensuring proper resource allocation and utilization for assigned projects 

  • Communicates budget estimates, and ensures team executes assigned projects within approved budgets. Responsible for requesting approvals for any additional expense outside of budget 

Project Management 

  • Creates, manages, and leads larger project plans and resources, executing them using appropriate tools and techniques 

  • Drives alignment with partners from problem identification through implementation and post-implementation monitoring 

  • Maintain management dashboard views of project status and milestones

  • Applies appropriate project leadership skills and best practices including Lean Six Sigma 

  • Identifies and manages risks and issues 

Cost/Benefit Analysis and Monitoring 

  • Analyses pre and post-implementation results and proposes recommendations for improvement 

  • Assess expected benefits and actual results 

Reporting and Metrics 

  • Provides Subject Matter Expertise, able to lead and articulate reporting and analytics development to different levels of stakeholders  

  • Recommend opportunities to improve existing reporting to enhance transparency into business  

Testing 

  • May lead user acceptance testing and ensure it is fully planned and executed 

  • Develops and assigns test cases, identifies testing resources, and assesses testing progress 


Qualifications

  • 5+ years experience in related field preferred

  • Bachelors degree in Information systems or related field preferred

  • Product owner scrum certification preferred

We offer Medical, TeleMedicine, Dental, Vision, Life and AD&D insurance, 401K, Leave of absence & disability benefits, paid time off & holidays and more. 

In accordance with Colorado State Law (https://leg.colorado.gov/bills/sb19-085) the salary range for Colorado for this role is 80K – 108K per year with 15% bonus target. 

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as protected veteran or status as a qualified individual with a disability.

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.