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Operations Support Senior Associate

 

Operations Support Senior Associate

  • JR-124629
  • Toronto
  • Operations
  • Full time
Operations Support Senior Associate

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed. 

 

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.   

 

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.  

Job Summary: Provides basic technical and systems support under the direction of more senior level Operations Support Engineers, and identifies opportunities for basic process improvements. Assists in development of documentation and training materials.

Responsibilities

Technical Support

  • Provides support on escalations for basic technical issues (e.g., with basic system functionality, referring to manual on how to properly certify a cable, testing a fiber or cable, reviewing schematic designs prior to sending to IBX for installation) as assigned and under the guidance of more senior staff within IBX, offers suggestions for resolution


Process Support/Optimization

  • Reviews basic business and/or technical processes (e.g. provisioning lead time, effectivity) within the IBX and identifies opportunities for process improvement; may lead process solutions


Systems Support

  • Provides basic system support for IBX Operations business systems such as Remedy, Oracle, Siebel, resolving identified issues (e.g., Single Sign on, System Name requests) at the direction of more senior level team members


Data Support/Analysis

  • Reviews issues/customer problems (potentially creating/leveraging non-standard reporting) to identify data patterns in the types of support questions being raised and determine type of issue (system, training, etc.); runs pre-defined cross-checks on data being used


Documentation

  • Drafts documentation (can be technical & non-technical) for work being completed within own team for review by more senior team members


Training

  • Assists in development of training materials


UAT

  • Shadows more senior team members in facilitation of UAT and documents findings


Project Management

  • Manages a piece of a larger project as assigned by more senior team members


Qualifications

  • 1+ years experience

  • Advanced Diploma to a Bachelor's Degree


Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability. 

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.