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Operations Support Associate (m/w/d)

 

Operations Support Associate (m/w/d)

  • JR-123258
  • Frankfurt am Main
  • Operations
  • Full time
Operations Support Associate (m/w/d)

Job Summary:

Develops technical, process and systems knowledge by working on projects assigned and directed by more senior level Operations Support Engineers.

Responsibilities

Technical Support
· Develops technical knowledge, shadowing more senior team members on technical support escalations

·Process Support/Optimization
· Learns and follows business and/or technical processes within the IBX; may start to identify opportunities for improvement for basic or narrowly focused processes (e.g., order fulfillment process, basic incident management definition or clarification such as awareness of color coding or timing, identifying and redlining the differences between processes)

Systems Support
· Develops knowledge of and learns business systems (e.g., Siebel fulfillment, Remedy) within Equinix

Data Support/Analysis
· Performs data management support to the team, such as analyzing data (in reporting), looking for patterns, and tracks resolutions

Documentation
· Reviews documentation (can be technical & non-technical) and sends notifications; documents own work processes

Training
· Handles logistics for training rollouts
· Provide support training related activities

UAT
· Handles logistics for User Acceptance Testing

Project Management
· Works on assigned project activities
 

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

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Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.