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Operations Specialist - DoD Skillbridge Program, Military Recruiting

 

Operations Specialist - DoD Skillbridge Program, Military Recruiting

  • JR-127743
  • Dallas
  • Operations
  • Full time
Operations Specialist - DoD Skillbridge Program, Military Recruiting

Equinix is the world’s digital infrastructure company, operating 210 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

At Equinix, we help the world’s digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives. Our culture is based on collaboration and the growth and development of our teams.

We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Are you a military service member within or nearing your 180-day window for separation from active duty? If this is you, then Equinix has a unique opportunity to help kick-start the next chapter in your professional life. We are accepting applications for our very own DoD SkillBridge Program, which is a cutting-edge initiative designed to link our nation’s warfighters to the best employment opportunities available.

  • Must meet all eligibility requirements outlined in DOD Instruction 1322.29 and NAVADMIN 222/15. Required
  • Official TAD/ TDY Orders to Equinix for the period of the internship. Required
  • Good time management habits, ability to multi-task, to sustain focus on long tasks.
  • Ability to communicate thoughts and technical ideas.
  • Attitude of taking initiative, enthusiasm, eagerness to learn, teamwork, creativity.

Position Summary: The Equinix Operations Center (EOC) is a 24/7/365 environment encompassing two monitoring functions; Security and Essential Systems.  The EOC is also responsible for IBX Incident Management communications. The EOC Specialist will not only display the required skills, but also the willingness to work any of the scheduled shifts. EOC Specialist responsibilities include; essential systems monitoring, CCTV and Access Control monitoring, updating and maintaining customer records, providing input to standardized processes, and assisting in compiling investigative information.  The EOC Specialist will also be responsible for processing and responding to all transactions within the EOC including customer calls, site calls, incident management calls, and emails. 

 

Job Responsibilities: 

  • Process inbound requests from customers, carriers, and our sites 

  • Process inbound alerts from essential systems and network elements  

  • Dispatch service requests, trouble and alarm tickets 

  • Process site maintenance and outage notifications 

  • Escalate trouble cases and emergencies as needed to lead and/or management personnel 

  • Provide timely response to all access and CCTV related alarms 

  • Ensure timely and accurate input of access information into access control system. 

  • Understand and utilize company resources such as; databases, software applications, and organizational structure 

  • Understand Equinix’s processes, policies, service offerings and products. 

 

Required Skills: 

  • Bi-Lingual (Spanish Required)

  • Shift work schedule (3 shifts options)

  • Aptitude, Attitude, and Potential Required

  • Minimum of 1 year in critical facilities or similar work related to systems support or equivalent work experience 

  • Minimum of 4 year of security industry service or equivalent work experience (military experience) preferred

  • Experienced with AC UPS and DC power systems (preferred)

  • Experienced with precision HVAC systems (preferred)

  • Experienced with managing maintenance windows (preferred)

  • Experienced with alarm monitoring systems (preferred) 

  • Familiar with CCTV and Access System software and hardware (preferred)

  • Excellent customer service skills (preferred)

  • Ability to make clear timely decisions 

  • Excellent written and verbal communication skills 

  • Proficient with Microsoft Office Suite 

  • Professional phone etiquette and demeanor 

(Candidates will need to be eligible to start their Skillbridge as early as October but NLT Early November and the period cannot be less than 120 days)


***U.S. ONLY - EOE/M/F/Vet/Disability

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

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Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.