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NOC Service Engineer III, Federal

 

NOC Service Engineer III, Federal

  • JR-122248
  • Miami
  • Information Technology
  • Full time
NOC Service Engineer III, Federal

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

 

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.  

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary: Responsible for: network design and planning, capacity management, vendor evaluation, activation and deactivation of customer services, troubleshooting and fault resolution of reported and detected faults, performing effective maintenance to the equipment to prevent faults from occurring, procurement and installation of equipment for expansion and new services.

Responsibilities

Troubleshooting

  • Troubleshoots network problems and outages and provides Level 3 Network Triage support

  • Publishes and manages the NOC checklists for Tiers 1, 2, and 3

  • Provides escalation level support for multi-vendor devices and owns the workarounds published for field support

  • Performs network monitoring and creates end-to-end solutions that allow proactive monitoring

  • Collaborates with vendors on hardware and software roadmaps, certifications, problems, and resolutions for better triaging needs

  • Reviews and provides feedback on improving supportability and applicability of workarounds (for both internal and external communities)

  • Delivers and increases effectiveness of reports, metrics on incidents and events

  • Creates troubleshooting scripts and software

Sustaining Operations

  • Performs software and device patch updates, network device monitoring, software patch updates, and network tools health check

  • Validates the fixes, monitors the network tools, reports any device or software outages, and prioritizes the issues

  • Creates network level reports or device level reports

  • Runs periodic health audits for device and products

  • Provides escalation on call support for NOC

  • Performs capacity management for a given product in the region

Service Delivery

  • Performs Network Service fulfillment for quote to cash transactional tickets for all network and datacenter products (Interconnections, DCIM etc.)

  • Ensures successful fulfillment of the Software triggered provisioning (e.g. VC's and RI's)

  • Reviews the metrics and identifies opportunities to improve the efficiency of the fulfillment (per customer and per transaction)

Qualifications

  • Active Top Secret US Government Clearance Required

  • 5+ years experience

  • Bachelor's Degree or equivalent experience required (CCNA, CCNP, A+ Security, etc)

  • Able to work a flexible schedule including weeknights, weekends, and amendable to overtime (rotating shift schedule)

  • Able to function in a 24/7, 365 environment

  • Able to work constructively in a team environment

What Equinix Can Offer You:

- Wonderful Benefits (Medical, Telemedicine, Dental, Vision and 401k)

- Life & AD&D Insurance

- Leave of Absence and Disability Benefits

- And much more

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

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Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.