NOC Service Engineer III

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.  

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary: NOC Service Engineers operate, monitor and support Equinix network and server systems in AMER region. Performs 1st and 2nd level troubleshooting, using tools and utilities to resolve system/network performance and related system/network issues. Drive Full resolution working closely with the Global Network Service Technical Assistance Team to ensure the best quality of service to our customers. 

Responsibilities 

• Drive incidents to resolution, document, follow up and keep track on full resolution 

• Interface between customer and other supporting departments 

• Drive tools improvement and new feature requests. 

• Review the metrics and finds opportunities to improve the efficiency of the Edge Services with the Global Network Service Technical Assistance departments 

• Monitor and review network performance, reliability and security. 

• Troubleshooting of Network and Server and Service issues, Supporting NOC – Service Engineering team and Customers. 

• Identify operational issues and suggest design alterations to address these issues.

• Working in a distributed Global Network operation support team. 

• Schedule network maintenances and upgrades when appropriate. 

• The role is an overnight shift environment.

Qualifications 

• 5 years of demonstrated experience in the field of networking and server engineering 

• Bachelor's Degree or equivalent experience required

• Deep understanding Open Stack technology and Network Function Virtualization (NFV) from practical work experience 

• Knowledge of Linux (Red Hat, Ubuntu and KVM), Cisco (IOS, IOS XR and Nexus) 

• Network and Server monitoring skillset (Zabbix, Nagios…) 

• Knowledge of packet based networks, routing, redundancy and transport protocols (OSPF, BGP, MPLS, VRF and VXLAN) on several network vendor 

• Clear understanding of Container technology’s (Docker) 

• Must be able to handle multiple tasks concurrently, work well under tight timelines, and produce under a high-demand environment. 

• Fluent in English in speaking and writing is required 

• Flexibility, able to work people cross borders and functions. 

• Collaborative team spirit Script programming languages (python, bash…) 

• Automation mind set for server/network tasks 

• Security background configuring firewalls and IDS / IPS 

• ITILv3 

At Equinix, we’re tasked with leading in the communities we serve — and doing our part to help keep our communities and our teams safe. Our #IamSafeIBelongIMatter culture transcends and informs all we do. In alignment with our culture, Equinix has implemented a vaccine or test policy that requires employees to show proof of full vaccination or get tested regularly to work onsite in an IBX or office.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com .  Please provide your contact information and let us know how we can assist you.

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

Visit our Career page here to understand about Equinix COVID-19 Vaccine Policy.