Day Shift Supervisor, Data Center Customer Operations

JR-127601
Dallas
Operations
Full time

Day Shift Supervisor, Data Center Customer Operations

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000+ cloud and IT service providers in 27 countries spanning five continents.  

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary: Supervision of Data Center Customer Operations professionals in a 24/7/365 critical facility environment. This includes being an ambassador for Equinix culture and values: Serve Others; Open your mind; Open your heart; Keep your promises; Be an energy supplier; Find a better way; Keep growing; Put we before me, and Speak up, Step up.

What you will be doing:

Lead, mentor and guide a team of skilled Critical Facility customer-facing professionals
Reads customer Data Center installation plans (Visio Drawings / Spreadsheets) and implements installation accordingly
Troubleshoots switched / multiplexed / media converted circuits and assists team members with technical escalations
Work directly with customers to troubleshoot issues
Installs/tests/modifies cross connects per SOPs and ensures accurate cable management of coax, fiber, twisted pair copper, and intra-building cross connects
Installs and tests sophisticated cross connects circuits (switched, multiplexed, etc.)
Designs and leads cage / infrastructure modification projects
Systems Support including troubleshooting and fault resolution by investigating the issue, identifying the cause and implementing the required fix
Understands customer cabling requirements, performs site surveys, provides cost estimates to sales and installation of new cables.
Performs testing of cables before handing to customer
Manages, briefs, and instructs vendors for installation, testing, and labeling 
Performs preventive maintenance to IBX equipment to prevent faults from occurring
Handles multiple projects and assists in designating work to the team

Requirements

Experience handling and mentoring skilled professionals in a 24/7/365 critical facility environment
Extensive knowledge in network and equipment platforms, systems, and circuits including fiber terminations
A natural curiosity and strong troubleshooting skills
Experience handling vendor relationships
Able to meet deadlines and respond under pressure
Experience working in a critical facility where failure is not an option.
Customer-facing experience including handling escalations
Previous experience in a Data Center or Critical facility environment is strongly preferred
Passion for quality and customer satisfaction
Ability to work nights and flexibility as needed

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com. Please provide your contact information and let us know how we can assist you.

Learn more about Equinix:

Who We Are

Magic of Equinix

Stay connected: LinkedIn , YouTube , Facebook , Twitter

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

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Equal Employment Opportunity:
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

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Day Shift Supervisor, Data Center Customer Operations