Network Support Engineer (EMEA)

Job Summary:

Responsible for: network design and planning, capacity management, vendor evaluation, activation and deactivation of customer services, troubleshooting and fault resolution of reported and detected faults. Performs effective maintenance to the equipment to prevent faults from occurring; procurement and installation of equipment for expansion and new services.

Responsibilities

Troubleshooting
· Troubleshoots network problems and outages and provides Level 2 Network Triage support
· Provides escalation level support for Tier1 and Level 1 team
· Performs network monitoring
· Applies the published work around (S & W and H and w) to get the customer issue resolved within the SLA’s as expected
· Provides feedback to the various vendors on hardware and software to improve supportability
· Publishes and manages the NOC checklists
· Delivers reports and metrics on incidents and events

Sustaining Operations
· Monitors network devices, software health and network tools health checks
· Monitors the network tools and reports any device or software outages, prioritizing the issues
· Creates and reports tickets for events and incidents
· Owns incident bridge setups, escalation calls and cross-functional coordination to drive for a quick closure of the incident or trouble ticket

Service Delivery
· Performs Network Service fulfillment for quote to cash transactional tickets for all network and datacenter products (Interconnections, DCIM etc.)
· Generates metrics based on Service Delivery metrics on a periodic basis


Qualifications

• +0,5 year experience
• good English skills, both oral and writing abilities
• ability to work in a shift patter